After cruising on over a half dozen cruise lines over twenty years, we finally chose to try Silversea and reserved a very expensive top category suite. Regrettably, we didn't feel that this cruise would be considered a "luxury" experience.
While the majority of the ship's staff did appear to try to please passengers, we simply didn't believe the cruise lived up to its "luxury" price. Check in at the pier required standing in line 25 to 30 minutes. We had to sit in a shuttle bus to get to the ship until the bus was full. Then, once aboard, we were told that our suite would be ready in an hour-and-a-half.
We never met the ship's hotel manager or captain. Apparently, there was no Captain's Dinner on the sailing. The welcome "event" for first time passengers was held in the theater, with two speeches and a glass of complimentary champagne. Room service breakfast was bland and cold. (Tried it just one time)