Unfortunately, our day going to the cruise didn't have a good start. We stayed at the Courtyard Marriott by the Airport the night before departure. We arrange transportation with GOLD LINCOLN to go to the port. We asked to be pick up at 10:30 am. The next morning a I called at 8:30 am them to make sure, we were going to be pick up at the time requested. I was told yes, "you will be pick up at 10:30 am.) Well at 10:40 am no one was at the door. I called the company they had me on hold for 20 minutes. Finally, they told me that the van was going to be there about 15 to 20 minutes. So, that means an hour later. I told her that I was not going to paid the $80. So, I spoke to the manager and his response was do you wanted or not? After that response, I told my husband lets drive our self to the port. So, that's what we did. DO NOT USE GOLD LINCOLN. This is not how you treat customer.

Embarkation was a nightmare. Unfortunately, we got there when everyone was arriving, around 12:30 pm. It was chaos. If you have departed from Ft. Lauderdale or Miami, you will be very disappointed with Bayonne Port. They are not prepare for this ship. They might be ok with a small ship, but not for this ship. They don't have any agent. We were staying at the Aqua Class, so we had another room to register. They had only 4 agents for the Aqua Class. The wait is long. The nice part of register as an Aqua Class passenger is that you have seats, tea, coffee and cookies. Another detail that I would like to mention is that inside the port, the cell phone reception is very poor. After you register, you have to take a bus that will take you to the ship.

This our second time on the Solstice Class. We love the Aqua Class. Read more