We found the Ryndam to be a very nicely redecorated ship. The service in the Lido rest. area was excellent. Many times we saw staff assisting people with their food trays or going to get milk or coffee that the vacationer had forgotten to pick up. The service in the main dining room was standard not exceptional. The food was very good in both dining areas. The Lido had numerous desserts to try but had a understaffed ice cream area. It seems that they also changed to using a small ice cream scooper and only put two scoops in a waffle cone which did not even fill the cone to the rim of the cone. The two scoops looked lost even in a small dish.
We only tried one shore excursion which was enough to see that Holland America was no better than any other lines in wasting our money. It was a botanical garden, museum, city tour where the botanical garden is in the process of being redeveloped and had hundreds of palm trees but no flowering plants. The restrooms at the botanical garden and museum had no doors, no running water, and of course, no paper to use. The museum was a 10 x10 building with basically pictures on the walls with Spanish captions, no english translations, and you were herded through it with no time to read the captions if you were fluent in Spanish.
The worst of the cruise was that for part of each of the ten days on board we were without the use of our bathroom toilet. On many occasions we had a difficult time finding any public restroom that worked, even in the pool area. When you walked on our floor you found a foul odor due to the bathroom problem. It seemed to exist in some of the elevator areas also.