Horrible Start to a Great Cruise: Celebrity Solstice Cruise Review by hags99
Overall Member Rating
Horrible Start to a Great Cruise
Destination: Western Caribbean
Embarkation: Fort Lauderdale (Port Everglades)
We had a confirmed reservation for early dining, confirmed by our travel agent, but when we boarded, we were told we had late dining. The guest services More staff were unable to resolve this issue, despite our visiting the guest services desk in person four times. They said each time they would contact the dining staff, but never got back to us with a resolution. On day 3 of the cruise, I tried again, and finally was connected to someone in the dining room who did change our dining seating.
Probably due to the embarkation problems we were never oriented to the cabin, (working the TV, lights) etc by the cabin steward, as has been our experience with other cruise lines.
Despite these issues, the cruise line did not offer any perks, or amenities to offset the problems. Despite an earlier positive experience with an Alaska Celebrity cruise, we would think twice about choosing them again.
On the positive side, The room was nice, veranda was spacious and the ship was gorgeous and well laid out. Service was good, but not exceptional. The Ocean View Cafe offered a wide variety of choices and was well designed to avoid waiting in line.
We recommend both the Tuscan Grill and the Silk Harvest Specialty restaurants. Both the service and the food were excellent in both.
Probably due to the norovirus problem, the ship's library was empty... imagine that, a library with no books!
The Hot Glass show was wonderful! Less
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