It was home runs and strikeouts on this sailing, really nothing in between.
In the home run category was the service in general. Waiters, stewards, bartenders and staff were extremely attentive and kind going above and beyond their duty to make us comfortable. Except for the concierge, that was a strikeout.
Withe our OS cabin we concierge service and he was a complete failure and very disappointing. He didn't maintain his hours, was evasive, and in general made us feel like a burden. When Eddie ask him for assistance, the answer was always "no" and he never offered alternatives or assistance. Paying a premium for a suite is justified because of the concierge benefit, I was denied that this cruise. He was an epic failure.
Owner suite is spacious, plenty of room for storing suitcases, clothing, and everything you buy at port. Bathroom is massive and walkin shower is lovely. Jetted jacuzzi tub is a nice touch too.
The refrigerator did not work properly and kept drinks cool but not cold and there was not room to hold anything aside from a few cans of soda. That was odd.
The tv was quirky to operate, although it sure was big!
Great room, hard to leave.