We have cruised in the past but thought we would cruise on the Gem because it was a great deal in December. We got an upgrade from a balcony to a mini-suite. When we checked into our cabin, we discovered that the bathroom hadn't been cleaned because there were dirty towels on the floor and toothpaste on the sink I called guest services and the housekeeping director appeared at our door within five minutes. The problem was resolved quickly. The housekeeping department sent us a complimentary bottle of wine and our cabin stewarard profusely apologized and presented us with a fresh floral arrangement. We received several calls asking us if we were satisfied. I was beginning to feel guilty about even reporting it! We were very impressed with the service on the ship.

I brought a large bottle of wine on board in my carry-on luggage and was expecting to pay a corkage fee but no one ever charged me for it. (shh!)

Unfortunately, we missed the Great Stirrup Cay beach day because of high winds and choppy waves. However, we received complimentary rum punch for the adults and milk shakes for the children to ease our disappointment. I thought that was a nice gesture. Read more