DISSAPOINTED WITH OUR TRIP ON QUEEN VICTORIA: Queen Victoria Cruise Review by chatterbox0208

Queen Victoria 2
Member Since 2011

Overall Member Rating


Sail Date: November 2011
Destination: Transatlantic
Embarkation: Other
We booked this trip because there were two port we really wanted to visit Venice and South Carolina We received a letter the week we had paid telling us South Carolina had been taken off Then the day we got to Heathrow was given i piece of paper folded tell us due to fog were not going to Venice that day either Nobody actually knew too much we arrived in Venice Airport and that was a mess too we were told to get on a coach to Triest Being in a Mobility scooter had to wait over an hour before having to get up the steps of the coach we drove to the post ad sat outside in the cold for another hour no drinks were offered or nobody from cunard came to tell us what was happening

They then said if you are able to walk and have your hand luggage you can get off but we had to sit on the coach for another 40 mintues the port was a mess cables everywhere and nobody to help us

We were eventually shown to the ship and to get on was a really steep slope does nobody on cunard More care

We were told that we would possibly be in Venice the next morning but that didnt happen and all the paper work was set up for tours in Trieste

We didnt get our luggage until 10.30 pm we were unable to get ready for bed we had been in the same clothes since 4 am that morning

We were informed that their was a Virus onboard had they informed us of this prior to boarding we would not on gone on as my husband doesnt have a sleen so his is didnt want to walk into illnesses

Entertainment was very poor

We paid for the Bath house for the whole cruise and the Jacuzzi wasnt working they kept on telling us it will be looked at tomorrow It never worked
The Jacuzzi in the pool area was really dirty with sand at the bottom and very cloudy

Our Cabin Steward was wonderful so was out Waitress in the Brittania Restaurant

We booked at trip in Maderia and when we went to the meeting point we were told we werent booked on the trip the travel rep was so rude to us spoke to us like we were idiots they said we could do another trip but that was more expensive which we did had of known we were not booked we could of gone off shore earlier when we got back to out cabin at the end of the day our tickets were on our bed and they tried to charge us for two trips on the same day
Some of the staff need more training in personnal including some of the entertainment crew the Head of Entertainment was wonderful

In my opinion Cunnard have really cut corners Less

Published 12/12/11

Cabin review: 7017

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