Nov 14

I had purchased round trip bus transport tickets. When we arrived the bus there was no lift on the bus. The bus driver and I managed to get my husband up those huge stairs and into the bus. When we arrived at the port there was no wheelchair. I had requested a wheelchair when booking the cruise. The bus driver stated that he called for a wheelchair, but normally you have to walk up the walkway to customs and then request a wheelchair. However the driver called for assistance since it was apparent that we were struggling. This was not stated when I asked for wheel chair assistance.

Once we arrived to our room, I realized that someone should have instructed me to wait to book the cruise for a disability room. The door would not stay open and continually slammed on my back when trying to assist my husband in and out of the room. Read more