If RC steps up its suite game, it will be in good shape.

Who am I: I am a 32 year old married male, father of a 1 year old. On this cruise my wife and I took 14 of her relatives. I have been on 15 higher end cruises and am typically a suite guest who tends to stay in 5 star hotels.

Let me get right to it. Royal Caribbean is an amazing company and overall they do an amazing job. I love the concept of cruising and if they made it a little bit better for suite guests, they would have a huge market. 90% of the employees we can in contact with were wonderful and you could tell that they had received excellent training. My biggest beef is with the suite program. If RC really wants to go after a higher end market they need to step up their game. I am not talking about more perks, what 5 star guests want is less friction. I had to send over 50 emails to set up my cabana in Labadee and my specialty restaurants. My travel agent was told since this was a holiday cruise RC would not help me schedule my group of 16 people. They did not do a good job at all with making our groups trip easy. If you are a suite guest, you should have a specific land based contact who you can contact who will personally set up things exactly the way you want it. Read more