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Norwegian Jewel Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,389 Reviews

Never Again

Norwegian Jewel Cruise Review by Toller33

0 people found this helpful
Trip Details
  • Sail Date: Dec 2010
  • Destination: the Western Caribbean
  • Cabin Type: Mini-Suite with Balcony

Being my first review I'm a little intimidated. It seems that those who respond to negative reviews often do so by criticizing the author's grammar, sentence structure and overall literacy. I don't claim to be Ernest Hemmingway, but I think this is supposed to be about the cruise isn't it?

We were not expecting a high-end cruise experience, just something similar to what we got on our first cruise with Carnival. Similar price, similar quality, right? Not even close. On a scale of 1 to 10 I would rate our Carnival experience as an 8.5 and our Norwegian experience as a "zero" at best. I can't think of anything I liked about the NCL experience. It's important to note that I am not considering destinations or any factor that may have been outside NCL's control such as weather etc. The only thing comparable about the two cruises/cruise lines were the cabins. Both were similar in size and layout but dramatically different in cleanliness.

The Cabin...

When we got our cabin at around 3 PM we noticed that the sheets and pillow cases had (wet) yellow stains on them. We called housekeeping and were told that they would try and replace them today. Strike 1.On the 2nd or 3rd night of the cruise we got an incredibly foul odour coming from the toilet which permeated the entire room and forced us to go out onto the balcony and shut the door. We could also have left altogether but this was just as good an option. When we called the purser/maintenance for assistance they asked if we could just give it a few hours to see if it would go away because it was apparently quite a hassle to get a plumber (or whatever a shipboard equivalent of a plumber is called) to come to the room during the evening. Strike 2. About an hour later the "plumber" showed up but didn't do anything other than confirm that the smell was awful. We went to the evening show and when we returned several hours later the smell was gone.

The Crew...

I can honestly say that not one of the crew that I can recall was friendly, helpful, or anything more than barely civil. This was the polar opposite of what we experienced on our Carnival cruise where the staff bent over backward to accomodate you at every turn. Apart from our above-listed cabin experiences which didn't result in so much as a "gee, we're sorry your sheets are wet with yellow stains and your cabin smells like an outhouse." I had a purser call me a liar. Not a subtle "maybe you are mistaken" but an outright statememt that what I was telling her was a lie. I won't bore you with all the details behind the conversation but it was a fairly minor thing; however, her calling me a liar made me so angry I actually walked the full length of the ship, twice, to get written proof that what I said was true. Even after I provided her with written proof on NCL letterhead she refused to apologize. The Food

I have eaten far better food from a construction site lunch wagon than we got in the dining room on the Jewel. The food was so bad that after the third night we quit going to the dining room and just ate at the buffet. It was equally as bad but at least you didn't have to wait for it.

Overall...

Our last day was supposed to be a beach day at a private island. It was too windy to anchor and there was nowhere else to go. We sailed back and forth off the Florida coast within sight of Miami most of the time. I almost cried. Not because of the missed beach day but because we were so close to being able to get off and yet had to spend another day onboard.


Toller33's Full Rating Summary
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Cabin Review

Mini-Suite with Balcony

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Toller33
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