Celebrity Silhouette Cruise Review by Informed reviewer
- Sail Date: November 2011
- Destination: Southern Caribbean
- Cabin Type: Concierge Class
Embarkation was a breeze and the cabin were ready when we got to the ship at about 1PM.
The cabins are improved from prior Celebrity classes, more room in the Shower and more storage in the stateroom. As everything was new, everything worked properly. However as reported Celebrity will rue the day they selected the facets for the bathroom sinks since the style of short flow pipe looks great, but does require the user to work to avoid spilling water. My guess is that few will and Celebrity will have thousands of water damaged cabins to show for that decision.
Similarly, Celebrity should rue the day they decided to remove most of the round tables in their main dining area and use square two and four seaters. The result is virtually no separation between any of the tables. Thus a table for two becomes a table for 10. The wait staff cannot even negotiate the small gaps to provide service. My guess is that Celebrity increase the ship passenger count but not the size of the dining room enough. This destroys the notion of privacy and does not allow for intimate conversation. The din from the other guests requires you to speak up to be heard which guarantees no such thing as a private conversation.The staffing of the main dining room also is a problem, they handle 20 passengers and cannot do so with any personalize service. Thus if you order something and don't like it, you have no means to return since your waiter doesn't have the time to check in with you.
Overall the food was good, but not great. Again, food review is subjective and I would say it was above casual dining grade but well below fine ding grade, and again the problem was service. You simply had no means to exchange unless you did not mind eating your main course while your party had dessert.
This ship's entertainment was so-so. The singers and dancers were good, but not featured often enough. The attempt to put on an acrobatic show ala a Cirque Du Soleil show fell well short.
Similarly outside of the group in the main foyer, entertainment was slim.
This ship itself was grand, very clean and all the public areas were pristine.Stateroom service was good and the cabins remained spotless throughout the cruise.
Interactive and phone in room service was prompt and accurate.
One of the problems with this sailing which was not the fault of the cruise line was the high percentage of "scooter passengers" These folks literally took up the available corridor space with the bulk. Moreover they acted as if their actions had no affect on others.
Maybe the cruise line has a responsibility to limit the number of "scooter people" so as to not disaffect those who are not handicapped.
The upside was that there was never a wait in the fitness center in getting a treadmill (for the most part).
Two areas of problems at all resorts and cruise ship are those that "reserve" deck chairs by the pool and those that walk on the treadmills for more than 30 minutes. Both events disaffect other guests. In all cases staff does nothing to police the practice and thus puts guests in the unenviable position of having to deal with the problem. One wishes that the cruise ship staff would be as forthright in addressing this issue as they are in trying to sell shore excursions or Spa treatments.
The final judgment that we use as our overall assessment is "would we do this again?".
In this case the answer is "yes" but only for a good price. Celebrity has succumbed to the notion that more quantity of lower graded food, service and shows is better than small portions are great food, service and shows.
One wonder what distinguishes them from lower graded lines such as Norwegian and Carnival.