Our first Transatlantic: Celebrity Eclipse Cruise Review by Tony UK

Celebrity Eclipse 5
Tony UK
Member Since 2002
1,528 Forum Posts

Overall Member Rating

Our first Transatlantic

Sail Date: October 2011
Destination: Transatlantic
Embarkation: Southampton
Food - we used many of the venues on board. The Bisto deserves a special mention. We just loved it! The Tuscan Grill is the most improved venue - we absolutely loved it and Peter and Gigi deserve a special mention. The food and service were fantastic and challenge Murano (never thought I'd say that!)

Murano was still a class act however it was spoiled a little for me by a sommelier whose recommendations were always way over our premium drinks package. We had always eperienced better in the past so we were a little disappointed. The food and service were as good as ever.

Qsine - it should be experienced once. For me the mix of food styles is a little much and it isnt for me.

Moon light Sonata - we used Select dining for the first time and it suited us wonderfully. The team hadling the table allocation were wonderful and we didnt ever wait for more than a couple of minutes. Great to be able to dine with new found friends, dine alone or ask for company on a larger More table. Food choice and quality were very good I thought although we did hit the food wall after a couple of weeks where nothing seeed to appeal - to much to rich food I guess.

Buffet - didnt use it - lots of time on a transatlantic so enjoyed dining room service.

Loved the watercolour class - Celebrity keep ths activity it was so popular people were arriving half an hour early just to get a seat.

There were so many CC members those with 25+ points were allocated Micheals bar for pre dinner drinks. There just weren't enough seats for everyone invited - some sat in there from 4-45 waiting for their free drinks! CC Hostess tried to find seating for our group (10-12 people)inside the lounge but some of the other members complained - not sure why - we were entitled to be there. In the end she organised a table outside and arranged drink and hors d'euvres service - excellent job!

Lots of changes due to weather but the Officers handled it very well and kept us informed. It must have been an enormous workload for them.
Missed a lot of planned cruise critic events because of itinerary changes but very much enjoyed the ones we attended.

The best part of a transatlantic is clearly the companionship on board and we experienced that in spades.

Miami diembarkation was a complete mess. We stayed aboard in the Tuscan grill with lots of Elite members. We had been there over 2 hours with no drinks or refreshments - not even water. The stairwells were packed with people trying to disembark many for well over an hour. They had been called but weren't allowed off. At around 10-30 we were told we could go. It was an absolute bearpit. No porters even for disabled and very elderly guests. No signage or asistance as to where to wait for porters. Enormous lines of very angry guests many trying to rearrange arrangements and flights and onward journeys. We were travelling with our disabled daughter who couldnt handle the stress so we waited until the lines abated a little - still no porters but we managed to leave the port building at around 12-45. Not your fault Celebrity but this really was a bubble burst arrival. I would NEVER choose Miami for an arrival port unless something had been done to improve arrangements there. It was my worst experience at a port ever. Less

Published 11/23/11

Cabin review: C21243 Concierge Class

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Tony UK
Member Since 2002
1,528 Forum Posts
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