Emerald Princess and her crew = FUNERAL AT SEA!: Emerald Princess Cruise Review by Dgarv76
Overall Member Rating
Emerald Princess and her crew = FUNERAL AT SEA!
Destination: Southern Caribbean
Embarkation: Fort Lauderdale (Port Everglades)
This was the most inactive, unsponsored and More dull ship I have been on. Granted, I have only taken two cruises to date, but more likely than not, this will be my last cruise with Princess... it reminded me once again, you get what you pay for... but actually, we did not get a "great deal" on this ship. This attitude of diminished expectations was shared by many other passengers that I talked to onboard, including an amazing couple we befriended who have cruised hundreds of days to date.
The biggest complaint I have is the lack of service and bad attitude of many, many crew members. For example, room service did not deliver ice for the drinks we ordered, and responded, "That's not my job..." When this was reported, no response from the "Consummate Hosts at Princess" ....
When we had a disaster for an excursion in Dominica, which is likely unsafe and should be removed from Princess itineraries (like other cruise lines have done), we approached the Shore Excursion desk to share with them ... not seeking a refund or anything at that point, but we were dismissed by Ava, who then lied to us about her manager's availability. When the manager, Rex, did come out, he was more useless and lacked more courtesy and professionalism than Ava. I've received better service from big-box store greeters and fast food employees than either of these two and many other Princess team members on the Emerald Princess. A 2nd excursion we took on Bonaire, which is a lovely island, was also a disaster as the guide barely spoke English and our "guide" became one of the fellow cruisers, who knew as little about the island as I did... but did Princess care, nope! I was dismissed and told to fill out a form, which I did, and never received a reply, despite the blue book in our cabin saying they want to make things right while we are on board. I guess I'll be calling my credit card now to take up the dispute that way... again, EPIC FAIL IN CUSTOMER SERVICE AND MANNERS.
I was shocked by the lack of service and attentiveness on this cruise and honestly, I was embarrassed that I recommended it to those who traveled with me. I don't know when or if I will try Princess again. Please think twice before you try this line. Less
Cabin review: BCC205 Balcony
Tiny bathroom/shower. I'm 6'4" and could fit but I had to slouch and duck my head... this was a balcony room. The panels on the room were loose... the beds were HORRIBLE... very hard, even with two "egg crates" ... having non HD TV was painful too. Not a good value overall.Read All Balcony (BC) Reviews >>
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