What a disappointment.We have been on many cruises over the years, none as bad as this one. The customer services staff were unbelievably rude, the staff above waiter level were completely arrogant. 15% was added on to everything including water bought at the bar. On top of that, 7 euros a day per person was added to the final bill for tips regardless of quality of service. The waiting staff were dissatisfied with their treatment by the company resulting in poor service.
There were passengers embarking and disembarking for two consecutive nights making us feel that our cruise was over early. One couple was in bed naked when the next set of passengers entered the cabin having been given a key.
The food was appalling considering it was an Italian ship one would think that at least the pasta dishes would be good, sadly not so. The food was either tepid or over cooked.