On reaching the port in Brooklyn our bags were taken from us and arrived before us in the cabin. Embarkment was smooth and easy. Our cabin was spacious and well equipped and the sheltered balcony meant that we were able to film the gale force 9 storm that the ship was trying to out-run - fantastic stuff! Never felt afraid once just enjoyed the whole experience.
The ship was just as described, elegant and first class. Staff were friendly, helpful and mostly cheerful (having witnessed first hand some of what they have to put up with from guests, this can be really difficult).
The food in the Britannia was excellent and always served with professionalism and a smile. The buffet option however was another matter. It was confusing finding all the options available and even harder then to find a table. The afternoon teas were better than at the Ritz in London!
Sheltered balcony perfect for the October crossing. Balcony doors didn't shut properly and we had to put a wedge in to stop them vibrating, especially during the rough weather. Plenty of wardrobe space. Bathroom small but adequate. Bed comfortable.