They've Fallen & Can't Get Up: Liberty of the Seas Cruise Review by Margo1000

Liberty of the Seas 1
Member Since 2008
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They've Fallen & Can't Get Up

Sail Date: October 2011
Destination: Transatlantic
Embarkation: Barcelona
Embarkation was slow. The "Suites" queue was slower than normal.
Our grand suite was as usual, and was ready when we boarded at 1:30pm.
Unfortunately one of the large windows onto the balcony had the seal broken. The window was entirely frosted and opaque. This didn't happen overnight, and why they didn't take care of it sooner says a lot about what RCL have become.

There are many things that made this sailing a disappointment.

Food in all areas was fair to poor and well below what RCL used to deliver.
The windjammer selection has always been what is it, but the quality of the produce and meats were bargain basement. Tasteless unseasoned and bland are the only words that come to mind.They really should serve this stuff in seniors' homes where they can't differentiate.

We had filet mignon in Chops Grill that was luke-warm and chewy with an assortment of sides that we either under cooked or mush. We pined for the bill, leaving without More desert.

The main dining room was a disaster. One day we were escorted to our lunch table, and left alone until we could flag down a white shirt and ask for some bread and a server. I ordered the Singapore curry noodles and sent them back twice because they were not cooked. We eventually just left. they just seemed to be all over the place without direction nor ambition.

Suite Guests have access to the concierge lounge, and like all TA crossings they use a venue like the Sphinx Lounge to accommodate the 1100 Diamond and Diamond Plus and above guests. Mayhem the first two nights, but calmed down eventually. We have to say the masses that lined up at the front doors at 4:30pm waiting to let in at 5pm was a little embarrassing. It's like the barn doors where opening and feeding trough was being filled. It was a like a frat house free for all. Just because you're Diamond + or above doesn't automatically give you class. Most were dressed accordingly but there were some awful poor white trash with equal amounts of Euro trash.
The sense of entitlement of most was really overwhelming. Just because you diamond hunted before they (thankfully) changed the rules, doesn't grant you status.

This is my biggest beef with RCL. Suite Guests are the biggest gross profit customers on their ships. Period. Guests that got to diamond plus or above by booking inside cabins have not come close to what suite guests pay to reach the same tier. In our opinion they have neglected these passengers. We did not get priority debarkation in Ft. Lauderdale, in fact over 400 passengers had been allowed to do that before RCL's preferred "Suite Guest" customers. We watched the centrum lifts go up and down for an HOUR with the same people in them destined to be the first off the ship, igorning every annoucement not to congregate and to wait in the selected departure lounges. We waited in the concierge lounge for "priority." and spent $9000 for this this preferential treatment.

We met some nice people, but a really disappointing cruise that has us looking elsewhere. $10K should buy us something better. Less

Published 11/16/11

Cabin review: GS1260 Grand Suite

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Member Since 2008
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