This was a dissapointing experience for my wife and myself. We found the cabin to be very small, as was the shower room. We had an outside cabin with balcony on Lido deck 12. The balcony furniture was not as shown in the brochure or on the website, consisting of 2 very worn deckchairs and a small garden type table.The facilities in the cabin were very basic, the kettle had a cord attached which made it very awkward to fill, especially from the showeroom sink. The television was small and bulky, not the flat screen type, and the program selection was very poor. Programs were constantly repeated, most of the channels were taken with details of the ship, selling shore excursions, and foreign news channels. We found the dining arrangements very rigid even though we were on 'Freedom Dining' plan. When we asked for a table for two we were told by a very surly Maitre de. that it would 'upset the system'. The food in the Liguana Resturant was usually served warm, rather than hot as the plates were brought from the kitchen and placed on a 'servery' counter and left to stand until the waiters were ready to serve them. The 'system' seemed to be very chaotic and 'make do' We dined in the Cafe Jardin on two occasions and found the service to be far more professional and the food better prepared and served piping hot. On the plus side the ports of call and the shore excursions were excellent.We booked three excursions, Lisbon, Rome & Barcelona, and were delighted with them. The coaches were clean, air conditioned and we did not have to queue to get on them. The couriers spoke excellent english and were very knowledgeable about the local area. We found this to be the best part of the holiday. There seemed to be some maintenance problems on board as the crew were constantly painting, varnishinn or repairing various parts of the ship. Also there were constant water leaks in the Atrium area resulting in some passengers having to step over buckets placed on the floor to catch the water. We found a lot of self-congratulation on the part of the company who were constantly promoting their awards and teklling everybody how good they were. My wife and I found them to be over priced and under achieving especially in the smaller areas of customer service. If they could not charge for it they did not want to do it. We would not recommend them and we will not be cruising with them in the future.

Dissapointment Cruise

Oceana Cruise Review by Michael Buckingham

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Trip Details
This was a dissapointing experience for my wife and myself. We found the cabin to be very small, as was the shower room. We had an outside cabin with balcony on Lido deck 12. The balcony furniture was not as shown in the brochure or on the website, consisting of 2 very worn deckchairs and a small garden type table.The facilities in the cabin were very basic, the kettle had a cord attached which made it very awkward to fill, especially from the showeroom sink. The television was small and bulky, not the flat screen type, and the program selection was very poor. Programs were constantly repeated, most of the channels were taken with details of the ship, selling shore excursions, and foreign news channels. We found the dining arrangements very rigid even though we were on 'Freedom Dining' plan. When we asked for a table for two we were told by a very surly Maitre de. that it would 'upset the system'. The food in the Liguana Resturant was usually served warm, rather than hot as the plates were brought from the kitchen and placed on a 'servery' counter and left to stand until the waiters were ready to serve them. The 'system' seemed to be very chaotic and 'make do'

We dined in the Cafe Jardin on two occasions and found the service to be far more professional and the food better prepared and served piping hot.

On the plus side the ports of call and the shore excursions were excellent.We booked three excursions, Lisbon, Rome & Barcelona, and were delighted with them. The coaches were clean, air conditioned and we did not have to queue to get on them. The couriers spoke excellent english and were very knowledgeable about the local area. We found this to be the best part of the holiday.

There seemed to be some maintenance problems on board as the crew were constantly painting, varnishinn or repairing various parts of the ship.

Also there were constant water leaks in the Atrium area resulting in some passengers having to step over buckets placed on the floor to catch the water.

We found a lot of self-congratulation on the part of the company who were constantly promoting their awards and teklling everybody how good they were.

My wife and I found them to be over priced and under achieving especially in the smaller areas of customer service. If they could not charge for it they did not want to do it.

We would not recommend them and we will not be cruising with them in the future.
Michael Buckingham’s Full Rating Summary
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Cabin Review

Balcony Stateroom with Shower
Cabin JB L346
Cabin space very small. shower room tiny, could not dry off in comfort.
Balcony furniture shoddy. Facilities look cheap and not thought about,(cordless kettle would be better). Fridge too small will not hold large bottles easily. No mini bar in cabin. Facilities very sparse for price, expected better with this company.
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