Lack-Luster NCL Freestyle Experience: Norwegian Star Cruise Review by AndyLisa

Norwegian Star 3
Member Since 2010
2 Forum Posts

Overall Member Rating

Lack-Luster NCL Freestyle Experience

Sail Date: October 2011
Destination: Western Caribbean
Embarkation: Tampa
We are not cruise rookies & thought we knew how to pick a decent cruise. I think we goofed. Ride from the Tampa airport to the cruise terminal was your normal chartered bus, only minor confusion. The embarkation terminal was another story, or rather NIGHTMARE!. Poor planning and poor execution. The way they had things set up caused a pedestrian traffic flow problems. Confusion from the traffic patterns, the agents were not sure where to send you, paths crossed several times and the wait! This was the worst embarkation EVER. After we got inside the terminal we were in line over 2 hours! Hardly moving. Not well laid out at all- but we did finally get on board.

We always purchase the inside cabins, we are rarely in them so why does it matter? Our cabin was your average inside, clean small, but the ship is showing a little age. Some drawers didnt work well, doors didnt open and close as smoothly and easily as they should. Some lights in the cabin didnt work. Just age problems More mainly.

We left port a day before Hurricane Rina took shape in our path- not the cruise line's fault at all. We were never got an official weather update from ship's personel about this storm until we were about to dock in Roatan Honduras 2 days after our departure from Tampa. When we arrived it was rainy and windy, not the ships fault. After leaving Roatan we headed for our next stop, Belize.

The following morning ,in 15 foot seas, the captain finaly comes on the speakers and says, oh its a little rough to be in Belize, we will circle around today and come back tommorow. He made no mention to guests that this move would cause us to miss at least one of our other ports. We knew this from past experience but other cruisers we talked to on board were in the dark, no idea what was going on and still beleived we would make all the stops. Poor communication from the bridge about our re-direction was a big problem. When on the next to the last day the captain did anounce we wold miss Cozumel, many cruisers were upset- they were kept in the dark. We rarely got accurate info or any info from the captain about the storm. We knew because of our old friend the internet- never leave home without it! The captain even got lost one morning annoucing our arrival to Belize( which we had left the day before ) when we actually docked at Costa Maya, Mexico. Hey Captain, need a navigator? or a good map?

Now the food- In the past we have had good experiences with cruise dining- not this time. The main restaurants and buffets were so plain and average and cold at times. The food was not good in the 'free' dining option restaurants. Menus never changed hardly at all. The NCL Star has many different dining options where you pay extra. They call them specialty restaurants. We tried them all and they were all much better than the free dining restaurants. Our favotites were the Le Bistro and the Endless Summer and Teppanyaki. All excellent food and service- but you have to pay extra for this. You could tell these restaurants offered food that was fresh and hot and prepared to order. Over all we liked these. It appears that NCL is driving guests to pay for these options by offering lesser quality food in their main dining rooms. NCL offers a chocolate buffet on their cruises, normally quite good, not this time.

They held this in the buffet lines rather than in the main dining room as was the case on past NCL cruises. They way the lines were laid out, it was very confusing. Once again traffic flow, problems, lines crossing each other, masses of people not knowing where to go, and once we got to the chocolate goodies, we found they were not so good, very plain, many not even edibile. We tried ot sample several items, all were bad. What happened to the good old days of cruising? I guess marketing for the masses has taken over and it shows. When they need to provide for a larger number of guests who want 'freestyle' they cant do anything other than offer pre-cooked- pre packaged meals it seems.

Just an additional note about the workers on the ship, everyone we encountered was extremely nice and helpful. Outstanding service from the staff. The command crew ( captain ) did not impress us. The entertainment staff seemed nice , but way too cheesy.

All in all, the restaurant workers and cabin stewards and other workers, get a big KUDOS. Shame the NCL management team cant follow the lead of their employees and do a better job.

I think our tastes have evolved beyond free style and then entry level cruise.
If you have never curised before, you will probably like this. So go ahead and try.
We will probably not be taking any NCL freestyle cruises in the furture.

Thanks and be safe

Andy and Lisa Less

Published 11/14/11

Cabin review: IE4579 Mid-Ship Inside

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Port and Shore Excursions

Belize has no dock, you must be tendered into town. The water around Belize if the attraction and they dont want to spil it by dredging out a deep water channel for ships, so cruise ships must anchor out about 20 mins from Belize City by boat. WE dont mind. We like it in Belize. the water is great, great snorkeling and diving. The on shore cruise terminal areas have many shops. Lots of opportunities for bags and jewelry. Walk down to terminal 1 ( the far right end as approaching from the water) and find a little bar called Cates Lilly Pad nestled in between the terminals. They offer WIFI for a small charge and good drinks and free local advice. We took a tour with Belize Eco tours out to Goffs Caye. Nice small private island, about 1 acre with a nice white sand beach. Banister Caye is a larger island that cruise lines book excursions to. beach isnt as nice, but they have more facilties. IF you like diving try Hugh Parkeys on Spanish Caye. Nice dive shop with excellent guides. Stop at the Wet Lizard bar at the cruse terminals for a nice b elizian lunch and cold drinks overlooking the harbour. We like Belize, please dont mess it up

Costa Maya is a made up village by the cruise lines. The real mexico is jsut down the road at a little fishing villiage called Mahajual. Please do yourselves a favor and walk all the way through the Costa Maya commercialized cruise shops, find the taxi stand and buy a 2 dollar ticket to Mahajual. Ther you will find numerous beach bars and restaurants. Many offer free beach activities and chairs.
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Roatan honduras has several cruise ship docks. Carnival has their own dock with a surrounding villiage called Mahogonay Bay. This is all very commercialized, Americanized and off limits to other cruise lines passengers. Our NCL ship stopped at the dock in the town of Coxen Hole. Nice at the dock but it gets more rustic when you venture outsode of the fenced compound. We like rustic, so we walk down the street to the right away from the ship and found several small local stores, Farmacias and bars. Fonsies Bar, ( the roof is visible from the ship) offers cool cheap drinks and free WIFI internet- all you do is aks the bartenders for the password. Plenty of local children approach you as you venture outside the fenced area asking to guide you around. Here like many other caribbean ports, you will get many persons approching you asking to show you thier jewelry ,cigars and other items for sale. All of the people were nice, not too pushy. The best way to keep them at bay if find one of those local young people to walk with you for a few mins and the others see that now you are off limits. Plus we felt better about giving a nice tip to a young person rather than some large company. Found a nice local tour company Captain Ron . He was a nice man from florida who had been on island for many years and knew where ot take us. for a modest 20 per person he carried us on a ride though the hills and to a nice beach bar on the west end called Banarama. Nice drinks and food.
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Member Since 2010
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