1. Home
  2. Cruise Reviews
  3. Adventure of the Seas
I have come to the conclusion that RCI are the most inward looking company I have ever dealt wit, their quest for profit comes above all else. Let me explain: Things went wrong before we even got to the cruise. They more or less insist that you log in on line and print off your cruise booklet and order baggage tags. To do this you need a special log in that RCI are supposed to send you 14 days before the cruise. We had to call our travel agent to get the log in as none had come via email, as had been promised. We ordered baggage tags but none came. I phoned a week before the cruise but was told it was too late to reorder. No baggage tags then. We flew to Malaga from Gatwick, upon arrival we went to the coach, which was waiting for us. The RCI rep took our cruise brochure from us, tore out a page and handed the remains back to us. We got on the coach and were swiftly taken to the docks to embark. The queue was huge but there were lots of agents so we got to one pretty quickly. We gave her our cruise booklet but she said she could not check us in because the page torn out by her colleague was missing. When I tried to explain what had happened she was quite rude and abrupt and thrust a form at me to fill in. It had all the information that I had spent some time filling in on line. She then needed my credit card, even though I had already registered that on line. It was now about 13:30, we had been traveling since 3 am, we were hungry and tired, I was not impressed!!! We headed straight for the Windjammer where we had a pretty decent lunch and then made our way to our cabin. The cabin was well laid out with lots of storage but boy was it looking tired. The ship is 10 years old and it really looks it in places. Things like a well rusted waste bin and a filthy toilet seat spoiled the overall effect. Right from the word go everything seemed to be about extracting the maximum amount of money from their guests. We had paid gratuities up front but soon discovered that 15 % got added to everything anyway. Everything on board was at sky high prices, the cost of drinks seemed to put most people off drinking altogether. It really was a rip of culture - 2 examples: Price of massage advertised at from $139 - 2 people went as a couple and ended up with a $510 bill plus a $5 gratuity!!! On the day we went to Lanzarote they were selling 500ml bottles of water for $4.95 then telling people that on land they would be over$6. Utter rubbish - any supermarket will sell you one for under a euro. It's one thing to rip people off but quite another when you start lying to them as well. One thing that really got to me is on the last evening we tried to find somewhere for a reasonably quite drink, all the public areas were full to bursting. We went to the sports bar and asked for a Bacardi and diet Coke only to be told they had no Bacardi. OK says I, just a diet Coke then. They didn't have any of that either. Unbelievable, they go to all that effort to empty your wallet then run out of the basics. Be wary if they offer you freshly squeezed orange juice at breakfast, they will charge you for it, same as they will charge for a "speciality coffee" after dinner. Look, RCI if you are going to charge me - tell me up front, otherwise I will feel like I have been conned. Be very careful of what they sell in the shops too. If you go for a quite drink you will have the peace shattered by somebody shouting sales messages over a pa system, it's like being in a market. They were trying to sell cheap Chinese watch sets at 20 bucks, the same stuff our local market sells at a quarter of that. The other thing you need to be aware of that RCI have not cottoned on to yet is that when you fly these days any toiletries of over 100ml will be confiscated at the airport if they are in you hand baggage. Given that many people may want to freshen up as soon as they are on board I am guessing that many people may carry some bits and pieces on with them. RCI do not put any toiletries in the cabins except for a small bar of soap. I find this astonishing. I have travelled all over the world and stayed in the best and the worst of hotels, B&B's guest houses and cruise ships and this is the first time I have ever gone to my room to find no toiletries. To make matters worse not one shop had any shampoo for sale, we had to buy some in Tenerife. Come on RCI, at least stock the essentials or give "pamper packs" like all the other cruise lines do. The ship has some great areas, the food was pretty good although teh steak on the first nigh was inedible, the mash was always so salty that most people left it and in general it was nowhere near the standards we are used to on P&O or Cunard. We won't be going RCI again, we will be going back to P&O where we will get much better value for money and be with a company that cares as much about teh customer experience as they care about profit.

Adventure of teh seas - the good the bad and the horrendous

Adventure of the Seas Cruise Review by Captain Kremen

Trip Details
I have come to the conclusion that RCI are the most inward looking company I have ever dealt wit, their quest for profit comes above all else. Let me explain:
Things went wrong before we even got to the cruise. They more or less insist that you log in on line and print off your cruise booklet and order baggage tags. To do this you need a special log in that RCI are supposed to send you 14 days before the cruise. We had to call our travel agent to get the log in as none had come via email, as had been promised. We ordered baggage tags but none came. I phoned a week before the cruise but was told it was too late to reorder. No baggage tags then.
We flew to Malaga from Gatwick, upon arrival we went to the coach, which was waiting for us. The RCI rep took our cruise brochure from us, tore out a page and handed the remains back to us. We got on the coach and were swiftly taken to the docks to embark.
The queue was huge but there were lots of agents so we got to one pretty quickly. We gave her our cruise booklet but she said she could not check us in because the page torn out by her colleague was missing. When I tried to explain what had happened she was quite rude and abrupt and thrust a form at me to fill in. It had all the information that I had spent some time filling in on line. She then needed my credit card, even though I had already registered that on line. It was now about 13:30, we had been traveling since 3 am, we were hungry and tired, I was not impressed!!!
We headed straight for the Windjammer where we had a pretty decent lunch and then made our way to our cabin. The cabin was well laid out with lots of storage but boy was it looking tired. The ship is 10 years old and it really looks it in places. Things like a well rusted waste bin and a filthy toilet seat spoiled the overall effect.
Right from the word go everything seemed to be about extracting the maximum amount of money from their guests. We had paid gratuities up front but soon discovered that 15 % got added to everything anyway. Everything on board was at sky high prices, the cost of drinks seemed to put most people off drinking altogether. It really was a rip of culture - 2 examples:
Price of massage advertised at from $139 - 2 people went as a couple and ended up with a $510 bill plus a $5 gratuity!!!
On the day we went to Lanzarote they were selling 500ml bottles of water for $4.95 then telling people that on land they would be over$6. Utter rubbish - any supermarket will sell you one for under a euro. It's one thing to rip people off but quite another when you start lying to them as well.
One thing that really got to me is on the last evening we tried to find somewhere for a reasonably quite drink, all the public areas were full to bursting. We went to the sports bar and asked for a Bacardi and diet Coke only to be told they had no Bacardi. OK says I, just a diet Coke then. They didn't have any of that either. Unbelievable, they go to all that effort to empty your wallet then run out of the basics.
Be wary if they offer you freshly squeezed orange juice at breakfast, they will charge you for it, same as they will charge for a "speciality coffee" after dinner. Look, RCI if you are going to charge me - tell me up front, otherwise I will feel like I have been conned.
Be very careful of what they sell in the shops too. If you go for a quite drink you will have the peace shattered by somebody shouting sales messages over a pa system, it's like being in a market. They were trying to sell cheap Chinese watch sets at 20 bucks, the same stuff our local market sells at a quarter of that.
The other thing you need to be aware of that RCI have not cottoned on to yet is that when you fly these days any toiletries of over 100ml will be confiscated at the airport if they are in you hand baggage. Given that many people may want to freshen up as soon as they are on board I am guessing that many people may carry some bits and pieces on with them.
RCI do not put any toiletries in the cabins except for a small bar of soap. I find this astonishing. I have travelled all over the world and stayed in the best and the worst of hotels, B&B's guest houses and cruise ships and this is the first time I have ever gone to my room to find no toiletries. To make matters worse not one shop had any shampoo for sale, we had to buy some in Tenerife. Come on RCI, at least stock the essentials or give "pamper packs" like all the other cruise lines do.
The ship has some great areas, the food was pretty good although teh steak on the first nigh was inedible, the mash was always so salty that most people left it and in general it was nowhere near the standards we are used to on P&O or Cunard.
We won't be going RCI again, we will be going back to P&O where we will get much better value for money and be with a company that cares as much about teh customer experience as they care about profit.
Captain Kremen’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Rates
Service
Free Price Drop Alerts
Get Royal Caribbean Adventure of the Seas price drops
250,000+ people have entered their email