Celebrity Infinity Cruise Review by Nsteerage
- Sail Date: April 2011
- Destination: Panama Canal & Central America
- Cabin Type: Ocean View 7
Embarkation at San Diego didn't go well, but that is an issue with the port and not the cruise line. There were delays on boarding with lots of standing and waiting. The port people finally set up folding wooden chairs in a covered area between the terminal building and the ship. Debarkation at Ft. Lauderdale was a breeze in comparison.
There must be problems with communications between the shore customer services and the ship because the Amenities ordered before the cruise (flowers and birthday bash) were messed up, but the on-board staff made everything right to my satisfaction. I didn't even need to discuss the issues, once I explained the problems their first offer to resolve it was better than expected. With experiences like that, I could really enjoy the cruise without being frustrated during the cruise about something not done right.
Our cabin was an Ocean View Stateroom on the lowest level. It was on the left and forward from the front bank of elevators. It was easy to get to the elevators and didn't have much traffic in the hall as there were only a few cabins in that direction before it went to crew and staff quarters. In retrospect it was the best cabin on the ship (don't tell them because they might start charging more for it). When traversing the locks in the canal we were all over the ship to see everything and get the right pictures. Exhausting. However, during one short break in our cabin we were able to watch the side of the lock go up as the ship went down. The poor people in their upper level balconies certainly can't get that unique view.
The food in the dining room, buffet, and every other place that we visited was perfect, or pretty close to perfect. If we didn't see something, all we had to do was ask. Again, everyone seemed to go out of their way to cater to us. The cleanliness was impressive. Alcohol gel dispensers all over the ship plus, on entering the restaurant or buffet areas, there was someone there to offer you wipes or alcohol gel. We took a galley tour and was struck on how absolutely clean and new everything was. It certainly would be hard for any illness outbreak to happen on this ship.
Speaking of cleanliness, the food preparation and service areas isn't the only area. Hallways, walls, elevators, deck chairs, EVERYWHERE was constantly getting cleaned and wiped. I don't know how they managed it without inconveniencing the passengers, but they did.
Being first-time cruisers, we were not familiar with what to expect (despite all the great information here on the Cruise Critic site). However, whenever we seemed confused or lost, there was a crew member right there to get us going in the right direction. It didn't matter what the crew member was supposed to be doing or where we might be... housekeeping, maintenance, food service, other officers, or etc., they stopped and provided assistance like there wasn't anything else they had to do. Impressive!
I even think that our cabin steward got a handle on our routine after the first day. Whenever we were out for something (breakfast, shows, pool, shopping, or any event), our room was remade (bed, towels, water, etc.) when we returned. We seldom saw him, but he must have been watching us.
For someone like be that was pretty reluctant about cruising, this was a wonderful eye-opener.
Port & Shore Excursion Reviews
AcapulcoWe took the city tour and cliff diver excursion. Good weather, enjoyable, and relaxing. My Lady enjoyed the shopping stop and I enjoyed that she didn't buy anything. It seemed well organized and didn't have much walking or waiting. It was a nice shore tour for us first timers.View All 208 Acapulco Cruise Port Reviews
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Cabo San LucasWe took the sight-seeing boat out to Lands End. I don't like heat and humidity, but the weather was great. It was well organized, and didn't involve any waiting or much walking to the boat. We enjoyed the tour guide's commentary. The break overlooking the inlet and all the cruise ships was relaxing and enjoyable. Even the sidewalk vendors at the pier were not as obnoxious as I could have expected.View All 1,148 Cabo San Lucas Cruise Port Reviews
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Cartagena (Colombia)This had to be the worst stop of the entire trip and was caused by a very rude and obnoxious passenger on the shore excursion. He inconvenienced and delayed everyone on the bus while he haggled with a street vendor. BTW, the street vendors here have absolutely got to be the worst. They are intrusive, pushy and really get in the way of seeing some of the marvelous sights that are here. We had selected the horse drawn carriage and city tour as it was my sweetie's birthday. With only four people per carriage, we ended up sharing ours with the rude and obnoxious passenger. He didn't want to sit in the sun so pulled up the carriage cover which made it so we couldn't see the sights without standing or leaning out the side. It just made a miserable time of what could, and should, have been a nice birthday outing.View All 587 Cartagena (Colombia) Cruise Port Reviews
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Colon (Cristobal)This was only a short stop, so really didn't do anything but walk around the area. It was at the end of the canal transit, so it was dark, late and we just walked around some of the souvenir shops.View All 388 Colon (Cristobal) Cruise Port Reviews
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Fort Lauderdale (Port Everglades)We arrived on Easter Sunday and stayed over a night to get the economical flight home on the next day. We took the hop on/hop off water taxi ride/tour, and really enjoyed the ride and the guide's narrative and commentary. We found a nice pub for an Easter Sunday lunch and couldn't help but be disappointed after two weeks of great cuisine aboard the Celebrity Infinity.View All 1,640 Fort Lauderdale (Port Everglades) Cruise Port Reviews
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Puntarenas (Puerto Caldera)Having been to Costa Rica before, we didn't avail ourselves of any of the shore excursions. Besides, we took the time to see some friends that came to meet us. The pier is a long one, but there is a tram that will take you back and forth. There are nice coffee shops with wireless hot-spots available and really great souvenir shopping right in the area. The vendors were very courteous and not "pushy." That was very comfortable shopping and we bought more things at this stop than any other.View All 209 Puntarenas (Puerto Caldera) Cruise Port Reviews
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San DiegoWe didn't do much sight-seeing as our flight arrived on the morning of departure day. We should have made time to visit some of the many attractions that San Diego has to offer, but our schedule didn't allow it for this trip. The reason I rated this port so low was because of the delays and hassle at the pier. This certainly was not the fault of Celebrity or Infinity, it seems that the port and terminal just don't have their act together. One nice thing was the pedi-cabs, or at least the one with the girl that pedaled us to a local 7-Eleven and back. That was quite enjoyable.View All 243 San Diego Cruise Port Reviews
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