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Splendour of the Seas Review

4.0 / 5.0
Editor Rating
391 reviews
9 Awards

Smaller ship, a little dated and beware of aft balcony!

Review for Splendour of the Seas to the Western Mediterranean
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carmenpowers3
2-5 Cruises • Age 40s

Rating by category

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Additional details

Sail Date: Oct 2011
Cabin: Superior Ocean View Stateroom with Balcony

We had an aft cabin on deck 7. We were really looking forward to this since we had never booked an aft balcony. I couldn't find much information before we left about the aft balcony. We wanted it because we knew it was a bigger balcony and we could enjoy seeing where we've been. On our second day (a day at sea) we noticed black ashes on our towels on the lounge chairs as well as on our table (between the chairs). I initially thought that people on the top deck were smoking on the rear of the ship and their ashes were being dropped on our balcony. As the day went on though, we had more and more ashes. We finally figured out that it was coming from the smoke stack on the ship. We reported it to the Purser's and the agent looked at us like we were crazy. She said that no one else on the aft ship had reported anything (which is entirely possible, since it seemed that we were the only ones who actually used our balcony) and she had no idea what it could be. She said she could send someone out to look at it. They had scheduled someone, but they never showed up. On the 5th day, someone actually showed up and she said that they had never had this problem before, however, as my husband continued to question her she finally admitted that it "could" be coming from the smoke stack. What really aggravated us was the fact that everyone tried to deny that they had ever had this issue come up before. It was clear that it was the smoke stack because on the days that the wind blew in a different direction we had no ashes. On our last day, someone from customer care called and said that she had left a previous message for us (although we didn't have any messages). She had indicated that they hadn't had this problem before but was willing to give us a credit on a future cruise. Since we didn't know when we would be sailing again she offered us a $100 discount for this cruise. What annoyed us more than anything was the denial by all staff. If they would have just told us that this was a drawback to an aft cabin, we would have accepted that, but the fact that everyone acted like this had NEVER happened before really irritated us. It was not our objective to receive any compensation, just an acknowledgement that this occasionally occurred and explanation of why.

On a positive note, we LOVED our stateroom attendant and wait staff. Every time we ran into any crew members, they were always very pleasant.

The food in the Windjammer cafe was almost always the same. That was a disappointment. The menu in the dinning room was the same everyday, except for a different flavored "pancake of the day." This was fine for us because we LOVED the french toast and omelettes. The food in the dinning room for dinner was good and offered a good variety.

Cabin Review

Superior Ocean View Stateroom with Balcony

Cabin D1

The room size was great. We didn't feel cramped. The balcony was large (read review about the ash problem) and we enjoyed the "rear" view. The shower, as on most ships, was very small (and we are average-small size people). The bed and linen's were very comfortable. The tv is TINY and dates back at least 15 years.

Port Reviews

Dubrovnik

Loved it!!! We would love to go back. It was a very special place.

Malta (Valletta)

Very neat place. We could go back and explore some more.

Cartagena (Colombia)

Not sure if I picked the right port, we were in SPAIN, not COLOMBIA.

We weren't too crazy about this port. Perhaps we should have done an excursion here to learn more about the place. We searched all over the downtown area and could not find an internet cafe. We had some problems with finding people to speak English, but we don't expect everyone to speak our language. We just walked around town for about an hour and headed back to the boat.

Gibraltar

WOW!! What an interesting place!!! We took a tour of "The Rock" and were totally amazed.

Barcelona

We ended in MALAGA, not Barcelona, but that was not an option in the port list.

We had never heard of Malaga and again, we were "dumped" here at 0700. It was still pitch dark outside and we thought maybe we had our times confused. We hired a cab to take us to our hotel in Torremolinos and were greatful that the hotel staff was kind enough to check us in to our room at such an early hour.

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