I got the names of all our tour agencies from off the boards of cruise critic and couldn't have been happier.
We used Tourofitaly in Naples and had great guides in Pompeii who really knew the history. We also loved the Amalfi coast. We were glad we were in 3 vans rather than 1 big bus.
We used Abraham Bresler in Jerusalem and the Galilee. He really knew his stuff and we loved all the sites and our visits there.
Plenty of room. We put the little table into our closet to have more floor space. This allowed much more room for walking. Loved the balcony. We hung out clothes to dry and it worked great. Nice to open our door for a breeze, but a bit too noisy at night when trying to sleep.