Beware the hidden costs : Costa Serena Cruise Review by Danny Ayriss

Costa Serena 3
Danny Ayriss

Overall Member Rating

Beware the hidden costs

Sail Date: October 2011
Destination: Europe - Western Mediterranean
Embarkation: Barcelona
I can't understand why there should be a daily service charge €7 per day over and above your initial payments when it's a compulsory expense !!! and to then be charged 15% on all extra's seems a little underhand to me.

Other services on the boat such as sauna and massage are alo expensively wrapped up in packages and day rates (€33 I think) when you may only want an hour or a brief escape. Internet access was also expensive at €26 for 3 hours.....even McDonalds give this free.
You should also be aware of port to city transfer cost particularly in Marseille

I can't fault the restaurants and bar staff, they were all very poite and efficient....not their fault that they are forced to serve the food (which was good)at such a fast rate.

The customer service desk is almost always too busy and when you do speak to them they were not empowered to actually make a decison (classic cost avoidance ploy) if it was anything more than advice. More

The decor was not to my liking a bit too dark and just totally over done but each to his own here. The general atmosphere was bit claustophobic but better weather and more outdoor access would have helped, and perhaps less naff piped music.

The description of the swimming pools is overstated....4 stokes end to end.

This boat is dominated by Italians...great people but you may feel a little overpowered.....although Volare is always fun.

This is the first critique I've ever written....sorry that I was not motivated to be more positive. Less

Published 11/01/11

Cabin review: I11327

Considering the tiny space the utilisation was good.

Port and Shore Excursions

Great place, go visit the Gaudi Houses
Read 1730 Barcelona Reviews

Beware the expensive transfer from boat to city. Great shopping, cool place.

Stay on the boat. If you must get off Excursions are V expensive...take a taxi to Pompei...there are loads waiting at the port.
Read 1162 Naples Reviews

Go to to the old town mouch around, have lunch or go to the beach.
Read more Costa Serena cruise reviews >>
Read Cruise Critic’s Costa Serena Review >>
Danny Ayriss
Enrichment Activities
Family & Children
Fitness & Recreation
Onboard Experience
Public Rooms
Shore Excursions
Value for Money
Share feedback
Thank you!  Cruise Critic values your feedback.
How can we improve this page?