This is my 3rd Carnival cruise and second to Progreso and Cozumel. When we went before we were on the Carnival Holiday which is now not sailing out of the US.
Fantastic service staff that were always willing to go above and beyond.
Great food in the dining rooms. Buffet was a different story.
Awesome cruise director.
Bad ship layout - we liked the Holiday much better...basically the main pool area is where everyone congregates all the time to eat, play at the pool, drink at the bar, etc. It was loud with lot's of loud music, there were kids and those without kids lumped together. Only one small pool, not enough places for people to eat.
Multiple Maintenance issues - This was the worst thing about our cruise that may cause us to not return... We sailed out on Sat and Sat night (pretty late) the toilets stopped flushing and the a/c stopped working. The toilets were fixed by 9am but then went out sporadically throughout the rest of Sun until they were fixed for good later in the afternoon. The a/c was out until very late in the afternoon on Sun. It was pretty miserable. It was almost impossible to stay indoors in the ship b/c it was so hot. The light over the mirror in our room only worked half the time. The elevators by our room did not work. 2 seemed to be out completely and the other 2 did not seem to respond when we called it. It would only come to our floor if the button was pushed from the inside. Very frustrating when you can see that the elevator is bypassing your floor several times. Also, our bathroom stunk the entire time. Apparently this ship had just come off dry dock to get issues addressed but apparently it didn't work.
Embarkation/ Disembarkation issues: Someone else's luggage was delivered to our room (room 168 vs. 186) upon embarkation. We purchased some liquor in port which was supposed to be delivered to our room by 9:30pm the night before we got back to New Orleans. It did not come so we called and it seemed that it was delivered to the wrong room and we were not the only ones. They finally brought it close to midnight when we were fast asleep. Upon disembarking and going to the luggage area we discovered that one piece of our luggage was missing. The folks in the terminal were less than helpful and even made a little joke about it which I did not think was funny. Most of my clothing was in that bag. We ended up having to track it down ourselves finding out that someone else took our bag and left theirs there.
Crowd on the ship: We are both professionals with kids. (We left the kids at home) There were some folks that were "our people" but a lot of the folks on the ship were the "people of Wal Mart" type. I even joked about making a "people of Carnival" site because it was so bad.
Smelly bathroom, light by the mirror worked sporadically, not a good place when the boat was rocking.
This was our second time in Progreso. The first time we went to Chichen Itza Mayan Ruins which was a great experience but it made for a long day.
This time, based on the reviews that we read, we did it on our own. We took the Ship's provided shuttle into the "Flea Market" then hopped on the double decker $3 bus tour. It was well worth it! We stopped for $1 Corona's along the way and got some recommendations for lunch (which I am sure were paid advertisements, but who cares). If you are on the top, be careful for low hanging trees and power lines. Once we were done with the tour we walked around and were offered massages everywhere we turned. We finally relented as we were offered hour massages for $30 for the two of us. We were lead to the back of a restaurant (most were on the beach so this was actually a selling point for me) and were given hour massages. They were definitely not "proper massages" at you would get in the states...in other words they did not give you the therapeutic benefits of a deep tissue or swedish and the folks were definitely not licensed, but they were relaxing nonetheless. We felt very safe the entire time and it was definitely interesting. We had lunch at a place called "Buddy's" which was owned by an Ex Pat from the US. It was good as well.
This was also our second time in Cozumel. Both times we have rented cars from Avis and traveled around the island on the highway that circles the island. We took our time and stopped at the various restaurants and bars along the way. We had a great time and saw some beautiful sites. We felt very safe both times and had no issues.