After reading many rather negative reviews about MSC on Cruise Critic I had doubts about trying the line but I liked the itinerary of the October 8, 2011 MSC Poesia cruise to New England and Canada and booked. I was very pleased with all aspects of the cruise experience and while the ship is very European and while the MSC cruise experience is somewhat different from what most North Americans have come to expect I enjoyed the trip and would certainly recommend the Poesia!
The ship was nearly new. It was very beautiful and had a very "upscale" look. It was immaculate! I found the staff to be friendly and helpful. Some of the service staff had some problems understanding English but all tried hard to please.
The food was very good and while portions were not large there were many courses and one could order as much as one wanted. Indeed menus and announcements were in four or five languages but this created no hardship and added interest and "a continental flair" to the trip. The wine, beer, and cocktail packages available offered libations at the lowest prices I have ever seen at sea and bar service was excellent.
My cabin was clean, comfortable, quiet, and pleasant. Because it would handle a family of four and I was in it alone I had drawers and closet space I never even used. The queen bed was firm but comfortable. A real neat feature was that when you enter the room you place your key card in a holder. That alerts the steward that you are in residence and they do not come in. It also controls lights and heating and air conditioning as when you leave and take your key most lights go out and temperature resets itself to conserve energy. The fridge was handy and the TV and remote easy to operate and to find - the remote had its own holder too. Lighting was quite good. The bathroom was small but well laid out and there were lots of nice towels and lotions. The shower and faucets worked GREAT - lots of pressure and instant hot water!