I booked 4 first class rooms on the eastbound transatlantic crossing of the QM2 on Oct 7th.

What impressed me most was the absolute rudeness of the Purser's Desk staff. From day one we had to form lines, and the majority of the passengers on our trip were older and many not very mobile. There was a staff of two at the Purser's Desk to attend to lines of people and no effort was made to assist the infirm who were unable to stand and had to literally hold on to the posts along the edge of the wall. No effort either was made to move them to the front of the line by the staff or to increase the staff behind the desk.

My 90 year old handicapped mother also inadvertently pulled the red emergency cord while in the bathroom and when the Purser's Desk called she explained she pulled it in error. The woman started screaming she had to reset the button and the reset button was in the bedroom. My mother explained she was on the john, and would attend to it when she was finished and she hung up. The woman called again screaming she had to do it NOW. My mother told her to stop bothering her, she was on the john, and hung up, and she immediately called again. I would maybe never have believed someone could do such a thing but happened to walk in her room when the phone rang yet a 4th time, and I picked it up with this woman from the Pursers Desk screaming at my mother to DO IT NOW. I attended to it but frankly my mother almost had a heart attack over this. Read more