We've been cruising Princess since 1987 and have cruised over 30 times, Princess and other cruise lines. Over the years we've seen the changes, not all for the good. After Carnival acquired Princess, more cutbacks and less customer service has been observed. It's the passengers fault! We have allowed the cruise companies to compromise the level of service, food and professionalism the staff took pride in.

Of all cruise weeks we chose, it was the week of Hurricane Irene. We flew into LAG on August 27, 2011. Our check-in person, without a name tag, was short (I don't mean height) and showed no sign of being interested in her job. We asked her name and reported her conduct once on the ship.

We had read that the ship will go in dry dock soon and had concerns with the condition of the cabins and common areas. Upon boarding, we were quite pleased and found little wear since we had sailed on this ship during her first inaugural year. Read more