NCL has a new theme- "I want to be your vacation hero." While we never thought we'd need a "hero," when Air Canada lost our luggage, the folks at NCL (who had no responsibility for this loss) turned out to be the heroes we needed. Here's the story...

We arrived in Copenhagen (luggage less) the day before sailing and had to spend our precious vacation time in a VERY pricy department store purchasing "basics." The following day we were told our luggage was still in "transit" and after a very smooth check-in, we arrived at the Sun's front desk (a bit harried and upset) to ask for assistance. We were immediately given new t-shirts, a "necessity bag" of essentials including toothpaste, brushes, deodorant etc., and coupons for free laundry. Then my husband requested to speak to the "person in charge" and Yahaira, group coordinator and a lovely, efficient and knowledgeable dynamo, and font of information arrived and assured us that she would be in direct contact with the airlines and the multiple port authorities to track our luggage. She then personally escorted us to the lounge, bought us a drink and helped calm our nerves. (This was during her most busy time of passenger boarding!!) Over the next three days she and hotel director Steven took time to find us on the ship and give us periodic updates on our luggage's travels. In the meantime our room steward, Sherlton worked after his late shift to take our dirty clothes to the laundry and return them early in the morning - before he actually started his work shift. We couldn't have asked for better service. Throughout the cruise we were constantly impressed by the friendliness, efficiency and professionalism of every crew member we encountered. This service is one of the main reasons we choose NCL.

The Sun - What a lovely intimate ship! The Sun is large enough to offer private corners yet small enough to allow you to quickly reach a planned event. Its colors are muted - not too glitzy- and its Casino is just large enough so you don't have to wait for a slot machine or table (although Ken did miss the "Let it Ride" table.) We never waited more than one or two minutes for anything - restaurants, bars, gift shop etc. And the Champagne bar was perfectly located for cocktails pre-dinner or Showtime. As someone whose last cruise was on NCL's Epic I could appreciate the advantages of both large and smaller ships. The Sun did not disappoint. Read more