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LODGING: Clean room. Our cabin steward, Enrique, was exceptional. FOOD: It was disappointing to eat at the formal dining room and the Horizon Court. It seems that the Chefs rely HEAVILY on SALT to bring about food flavors instead of using the proper amount of spices. Dining service was below average. More often than not, I have to tackle a dining room steward just to bring water and tea. Where are the supervisors? EXCURSION: The female manager in charge of the Excursion office (she was from Mexico) was very disorganized in that it reflected in the way her staff managed the crowd. For example, it was already well know there was a Norovirus threat on the ship. But when we arrived in Ireland, the passengers were staged in the Wheelhouse like sardines. All of us wondered why the staff can bring hundreds of people on board very efficiently, but failed to organize passengers trying to get off the ship in order to their respective excursions on time. There were several instances of confusion, frustration, and passengers using expletives due to a lack of organization on the part of the excursion staff. ENTERTAINMENT: Mediocre. OTHER OBSERVATIONS: Captain Circle members were treated like cattle by Captain Giorgio Pomata. Not once were we provided a private room like the Club Fusion to celebrate and honor Captain Circle members who have been loyal to Princess. The Captain Circle celebrations were done at the Atrium: not a very intimate venue! SUMMARY: In fairness to Princess, the price and ports of this cruise were excellent. However, my loyalty days towards Princess is at a critical end. Should Princess continue to provide poor service, lousy food, and ill trained staff, I am taking my business to Royal Caribbean International.

Emerald and it's under-trained staff

Emerald Princess Cruise Review by DANCERCDR

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Trip Details
LODGING:

Clean room. Our cabin steward, Enrique, was exceptional.



FOOD:

It was disappointing to eat at the formal dining room and the Horizon Court. It seems that the Chefs rely HEAVILY on SALT to bring about food flavors instead of using the proper amount of spices.



Dining service was below average. More often than not, I have to tackle a dining room steward just to bring water and tea. Where are the supervisors?



EXCURSION:

The female manager in charge of the Excursion office (she was from Mexico) was very disorganized in that it reflected in the way her staff managed the crowd. For example, it was already well know there was a Norovirus threat on the ship. But when we arrived in Ireland, the passengers were staged in the Wheelhouse like sardines. All of us wondered why the staff can bring hundreds of people on board very efficiently, but failed to organize passengers trying to get off the ship in order to their respective excursions on time. There were several instances of confusion, frustration, and passengers using expletives due to a lack of organization on the part of the excursion staff.



ENTERTAINMENT:

Mediocre.



OTHER OBSERVATIONS:

Captain Circle members were treated like cattle by Captain Giorgio Pomata. Not once were we provided a private room like the Club Fusion to celebrate and honor Captain Circle members who have been loyal to Princess. The Captain Circle celebrations were done at the Atrium: not a very intimate venue!





SUMMARY:



In fairness to Princess, the price and ports of this cruise were excellent.



However, my loyalty days towards Princess is at a critical end. Should Princess continue to provide poor service, lousy food, and ill trained staff, I am taking my business to Royal Caribbean International.
DANCERCDR’s Full Rating Summary
Value For Money
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Cabin Review

Cabin D511
Quiet and in the middle of the ship, thus you do not feel too much rocking during stormy weather.
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