Carnival Magic Cruise Review by luvbermuda
- Sail Date: September 2011
- Destination: Western Mediterranean
- Cabin Type: Balcony
Embarkation was very easy at 11 AM and we were on the ship within 10 minutes after arriving at the port. We immediately headed to the buffet for lunch which was not yet crowded. At 1:30 PM our cabin was ready and our luggage arrived shortly thereafter. We had a balcony room (I guess a mini-suite but not called that) which was fine although it did seem smaller than on other cruises. Our room was always clean but this is the first cruise that the room steward did not come and introduce himself. We never saw him except an occasional wave in the hall.
Our main complaints were the rudeness of some of the staff plus the lack of knowledge of the ports. The shore excursion desk was not at all helpful. We were given the wrong information on several times. I do not think they cared about answering questions about the port unless you took their excursions. With the exception of Naples where we took the ferry ourselves to Capri, all of our excursions were booked through the ship. On our first night, we received word after 8 PM that our tour the next day in Monaco was canceled due to not enough people signed up. By then the desk was closed and all tours were filled. If there were on 6 signed up for a tour for 40, they should have contacted us early in the day to say there was a possibility the tour would be canceled and what was our second choice. Then when I did speak to someone the next morning, he led me to believe there would be tours you could take at the port. Other than the 30 minute train ride around Monaco, there were none. Luckily, I guess they had a lot of complaints so they added a bus and made an afternoon tour to the French. They misled us about the shuttle services to town in other ports also. The time was not properly utilized on excursions- we were given 45 minutes in places that had nothing and yet less time in places with a lot of shops and cafes.
The staff in the perfume shop were very unfriendly and rude. I saw that a sample of perfume I wanted to try was empty and asked if they had another tester.
I was rudely told "not until the next cruise."
The staff in the casino was also rude. We asked one attendant how to cash out a few dollars we had won and she acted like she was doing us a favor by showing us and was fresh. The same with the man in the cashier cage.
The hours for currency exchange was also limited if you had an excursion booked or dining plans.
However, our dining staff in the main dining room were great. Our waiter, Caesar, was wonderful as well as Made and Suraj. We thoroughly enjoyed their attentiveness and service.
The comedians were great! I was not impressed at all with any other show.
TV in the room just featured showing the cruise director and news. We were not on the cruise to watch tv but when we were getting dressed or relaxing, it would have been nice to have a choice.
The food was nothing special - with the exception of a few entrees or desserts in the main dining room. The breakfast buffet was very poor- everything was not presented in a convenient location (pancakes, waffles, and french toast were only by the pool) and the selection was poor. There were no nice fruits like strawberries, pineapples, sliced oranges - only cantaloupe and water melon everyday. It never changed. Most items were cold. The deli was very good as well as the grill by the pool- the pizza didn't compare to that on Princess. Room service was very limited for breakfast if you had an early excursion.
I just felt Carnival lacks something major. I doubt if I would cruise it again.
250,000+ people have entered their email
Port & Shore Excursion Reviews
MarseilleWe took the cruise shuttle to town to shop before our excursion later in the day. We were dropped off without any explanation of where we were in regard to stores (there were plenty of cafes). There really weren't any nice stores but the lady at shore excursions told me this was the place to shop. Later on another bus tour, we did see a nicer area but we were not given that information earlier. There was a lot of congestion and traffic. We were dropped off at 8:30 and were back on the ship at 10:45 due to lack of explanation about the area. It cost 12 euros round trip. In Majorca, the shore excursion desk told me the shuttle was not free to town yet the tour guides said if you had been on an excursion- the fress shuttle to twon was included.View All 838 Marseille Cruise Port Reviews
View Cruise Critic's Marseille Cruise Port Review
Rome (Civitavecchia)Since we had been to Rome, we booked the shore excursion to Lake Bracciano. This was a complete waste except for a brief tour of the Castle there. We stopped in 2 towns that had absolutely nothing to do (very few shops and not enough time to eat plus we had lunch included). Lunch at a lakeside resort was good- nice view- food mediocre. I felt this was a waste of a high fee and time for the excursion.View All 2,223 Rome (Civitavecchia) Cruise Port Reviews
View Cruise Critic's Rome (Civitavecchia) Cruise Port Review