Having just returned from the Holy Land Cruise on the new ship Silhouette, I thought I would like to vent some frustrations as well as point out the things Celebrity does well.
The Pre Cruise Hotel Empire Palace in Rome was clean and comfortable. The rooms although small by American standards, provided more comfort than we expected for a European Hotel.
Transfers were on time and the ride was comfortable to the port. Once we arrived at the port it was bedlam. The lines for boarding were excessive. We were in concierge class and select status but we still waited in Disney type lines in a hot building. The process took over an hour. Our prepaid drink package was not on our sea pass and we had to go to guest relations to get it sorted.
Great View, Soot and Ash from smokestack, long walk from elevators
Tendering in newer comfortable tenders. We felt they had too many passengers aboard before departing back to ship
Israeli security boarded the ship in Rome and were able to clear the passengers before we arrived in port. This was a great service and we were able to maximize our Israeli touring times.