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Check in was a dream, after 15 mins we were on board and in our cabin. US ports could learn a lot from here and should do!!!!!! The cabin was roomy with lots of space for all our clothes. Which idiot agreed to put the beds next to the window and not the sofa is beyond me. That is a huge error. Celebrity's balcony cabins are far better. The bathroom was small and had the most unpleasant odour, it stank from urine. Our steward told us they had had problems and everything was repaired in Barcelona, after we shower it would be ok. In fact it got worse. The next day we went to guest services and asked somebody have a look, true to RCI nobody came. I asked to see the GS manager (Sue). I was told she was not there, I said I would wait and took a seat. 2 mins later she came out, I informed her about our problem and we were moved to another cabin and things were ok. It seems they have problems with this section, we cruised again in Jan '05 in cabin 9206 and had the same problem. The food was terrible, choices were limited, poor quality in the restaurant. Our waiter from Turkey was not that good. He served starters without sauces, our pasta dish was dry and was sent back, I could not even get a steak cooked rare, he said it was not allowed. Our bus boy was super he should have been he waiter. Every day on the menu, shrimp cocktail, parma ham & melon Caesar salad. Not served as extras but as a choice, after 11 days!!! The buffet in the Windjammer was just the same, the food choice was limited, salads were the same daily, main courses lamb, chicken, etc., were not good. The waiters from Romania and Turkey were so miserable they just walked around and did nothing. The tables were left dirty after they cleared the things away from the last guests. We had cruised on the Vision and that was much better, even the tea and coffee station has been reduced, no lemon, honey, etc., only half & half portions of milk were available. At times the entertainment was good, mostly just ok. In the end we stopped going. Arrival in Miami was early in the morning and was nice to see the skyline all lit up, the only thing that's nice about this port. Getting off the ship is a joke. The new immigration laws for non US is so bad that it will be a long time before we visit again. They take fingerprints, eye photos, etc., which is ok. However in Jan. they were taken 4 times, with more than 1 hour standing in line at the airport cruise terminal to board, again to leave the ship and again to leave the USA. Criminals are treated better. If the details were correctly stored as our passports are swiped through the machine all the info should be on the screen and not that everything has to be repeated. This they call security, to us its a nightmare. RCI has become a mass carrier with cheap prices, even cheaper quality. The customers no longer matter, all they want is to fill the ships. After our cruise in Jan again on the Brilliance (booked Jan '04) we encountered the same problems, quality, etc. IT'S BACK TO CELEBRITY FOR US.

Brilliance of the Seas - Trans-Atlantic

Brilliance of the Seas Cruise Review by Stephen

Trip Details
Check in was a dream, after 15 mins we were on board and in our cabin. US ports could learn a lot from here and should do!!!!!! The cabin was roomy with lots of space for all our clothes. Which idiot agreed to put the beds next to the window and not the sofa is beyond me. That is a huge error. Celebrity's balcony cabins are far better. The bathroom was small and had the most unpleasant odour, it stank from urine. Our steward told us they had had problems and everything was repaired in Barcelona, after we shower it would be ok. In fact it got worse. The next day we went to guest services and asked somebody have a look, true to RCI nobody came. I asked to see the GS manager (Sue). I was told she was not there, I said I would wait and took a seat. 2 mins later she came out, I informed her about our problem and we were moved to another cabin and things were ok. It seems they have problems with this section, we cruised again in Jan '05 in cabin 9206 and had the same problem.
The food was terrible, choices were limited, poor quality in the restaurant. Our waiter from Turkey was not that good. He served starters without sauces, our pasta dish was dry and was sent back, I could not even get a steak cooked rare, he said it was not allowed. Our bus boy was super he should have been he waiter. Every day on the menu, shrimp cocktail, parma ham & melon Caesar salad. Not served as extras but as a choice, after 11 days!!! The buffet in the Windjammer was just the same, the food choice was limited, salads were the same daily, main courses lamb, chicken, etc., were not good. The waiters from Romania and Turkey were so miserable they just walked around and did nothing. The tables were left dirty after they cleared the things away from the last guests. We had cruised on the Vision and that was much better, even the tea and coffee station has been reduced, no lemon, honey, etc., only half & half portions of milk were available.
At times the entertainment was good, mostly just ok. In the end we stopped going.
Arrival in Miami was early in the morning and was nice to see the skyline all lit up, the only thing that's nice about this port.
Getting off the ship is a joke. The new immigration laws for non US is so bad that it will be a long time before we visit again. They take fingerprints, eye photos, etc., which is ok. However in Jan. they were taken 4 times, with more than 1 hour standing in line at the airport cruise terminal to board, again to leave the ship and again to leave the USA. Criminals are treated better. If the details were correctly stored as our passports are swiped through the machine all the info should be on the screen and not that everything has to be repeated. This they call security, to us its a nightmare.
RCI has become a mass carrier with cheap prices, even cheaper quality. The customers no longer matter, all they want is to fill the ships.
After our cruise in Jan again on the Brilliance (booked Jan '04) we encountered the same problems, quality, etc. IT'S BACK TO CELEBRITY FOR US.
Stephen ’s Full Rating Summary
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