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Sailed July 31, 2011 - Western Caribbean.

Good stuff:

- Port Everglades is great, quick on and off parking fee of $105 a week.

- Ship is absolutely beautiful: boardwalk, central park, etc.

- Speciality restaurants are the best: Giovanni's and Chops - definitely worth the extra $$

- Aqua Theatre show is amazing as the ice show and Blue Planet - unless you're a big fan of "Chicago" nothing special.

Bad stuff:

- took 4 requests to fix cabin safe; staff didn't know who to contact

- service staff is average at best

- new "facial recognition" photo service is AWFUL. The staff has no clue how to find your pictures, after 3 face to face requests and a promise to find them and call our cabin, we just gave up. RCCL is losing revenue...

- Falmouth is about 2 years away from being a good port, stay on ship

- Ship is too big for staff to deliver excellent service. Maybe need more personnel? Training is definitely needed - every request we made was not fulfilled or it took repeated attempts to resolve the issue

- "Headliner" was a re-tread from Legends in Concert (Las Vegas)

- Samba Grill has great food but the design of the facility results in a temperature around 80 - first time I saw portable fans in a restaurant

Overall: first RCCL cruise where I believed the price paid was not worth it and service was average or below average with the exception of the speciality restaurants. Operationally, the service needs improvement to handle a ship of this size, RCCL has risen to its level of incompetence by building a ship so large. Much better experience on the class levels below Oasis.

Allure of the Seas - Ship of Fools

Allure of the Seas Cruise Review by dannyandrew2002

Trip Details
Sailed July 31, 2011 - Western Caribbean.




Good stuff:




- Port Everglades is great, quick on and off parking fee of $105 a week.


- Ship is absolutely beautiful: boardwalk, central park, etc.


- Speciality restaurants are the best: Giovanni's and Chops - definitely worth the extra $$


- Aqua Theatre show is amazing as the ice show and Blue Planet - unless you're a big fan of "Chicago" nothing special.




Bad stuff:


- took 4 requests to fix cabin safe; staff didn't know who to contact


- service staff is average at best


- new "facial recognition" photo service is AWFUL. The staff has no clue how to find your pictures, after 3 face to face requests and a promise to find them and call our cabin, we just gave up. RCCL is losing revenue...


- Falmouth is about 2 years away from being a good port, stay on ship


- Ship is too big for staff to deliver excellent service. Maybe need more personnel? Training is definitely needed - every request we made was not fulfilled or it took repeated attempts to resolve the issue


- "Headliner" was a re-tread from Legends in Concert (Las Vegas)


- Samba Grill has great food but the design of the facility results in a temperature around 80 - first time I saw portable fans in a restaurant




Overall: first RCCL cruise where I believed the price paid was not worth it and service was average or below average with the exception of the speciality restaurants. Operationally, the service needs improvement to handle a ship of this size, RCCL has risen to its level of incompetence by building a ship so large. Much better experience on the class levels below Oasis.

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