No Royal Treatment on the Radiance of the Seas: Radiance of the Seas Cruise Review by Tbelle

Radiance of the Seas 1
Member Since 2011

Overall Member Rating

No Royal Treatment on the Radiance of the Seas

Sail Date: August 2011
Destination: Alaska
Embarkation: Seward
I must start out by saying that we are Diamond members and have cruised with RCL for years to all different destinations from the Caribbean to Europe and our most recent cruise last week to Alaska. We have noticed over the last few cruises more penny pinching and the food going downhill, but after a two year break we decided to give it one last go.

Alaska was breathtaking and one of the most beautiful places I have ever seen. The cruising however was the Low point of our vacation. We paid a Royal fortune to stay in the Royal Suite on board the Radiance of the Seas for our Alaskan family vacation. After so many cruises we decided to save and splurge on this suite as two of our children are heading to college and our family vacation days may be coming to an end. BIG MISTAKE. From Check-in to disembarkation on the last day, there were so many snafus, too many to mention. Where we didn't expect to be treated like royalty, we did expect to have exceptional service. We did More not. Even though we booked this cruise almost a year in advance, our dining table was hidden way back in the middle of the dining room--no where near a window, not even close enough to see "out" a window. We complained. The Dining Room Manager said he would see what he could do and ended up doing nothing. We called our "concierge" who did work out another table as long as we agreed to "anytime dining" and not the first seating. All this took so long we ended up eating in the sub par Windjammer Cafe the first night.
Our Suite was "dated" and definitely needed an overhaul. There were so many things NOT working it was crazy. Jacuzzi broken, Sound system for the TV's broken, light bulbs missing, plugs not working etc... Each day of our cruise brought a new worker/repair person to our cabin for something else. It was very frustrating. Bottom line- we DID not expect "Special" treatment, but we did PAY for Special Treatment and did not get it.

The food was not great (our waiters the couple of nights we actually got to eat in the dining room were nice, however and the Maitre D was very sweet) and the overall quality of everything from the Casino, bar drinks, entertainment (always less then great but even more so this cruise), have all gone downhill. Simple pleasures like the towel animals they leave in the room (we have a 12-yr old) are few and far between and we had to ASK. The room steward seemed annoyed. That's right, The Royal Suite Room Steward couldn't be bothered with making more than a couple of towel animals.

We usually stay in just a family suite so if you are even thinking of wasting the inflated amount of money that the royal suite costs, DON'T DO IT.

The ports were great, all beautiful with lots to do. We never booked excursions thru the ship learning early on that their "cut" built in inflates the price and booking on your own is better. With sites like this and trip advisor, we have always found reliable tour companies to book, many times the same ones RCL uses just less expensive without their cut. Rum Runners Charters and Captain Chris in Juneau for fishing and whale watching was FABULOUS. We did the helicopter to the Glacier in Skagway, excellent, float plane in Ketchikan-loved it, and ziplining in Icy Straits. Our only disappointment was the ship. Never saw the Captain, saw the Cruise director once, and left messages for the hotel director Mark Rook who couldn't be bothered to return our call. Cruise to Alaska, just don't do it on RCL. There are too many competing cruise companies to remain loyal to cruise line that doesn't appreciate its repeat passengers.

Just saying............ Less

Published 08/12/11

Cabin review: RS1558 Royal Suite

Our Cabin was the Royal Suite. It was the most expensive cabin on the ship and not worth the money AT ALL. The room decor is dated and needs an overhaul and the general maintenance was sub par. Would not recommend it.

Read All Royal Suite (RS) Reviews >>

Port and Shore Excursions

My husband and kids did the ziplining and liked it. There is not much else to do and the town doesn't offer much.

Rum Runners Charters for Whale Watching and Salmon Fishing. Excellent, highly recommend Captain Chris and his faithful whale watching dog Moondog. We saw many humpback whales and even glimpses of the hard to find Orcas. The fishing was great and we just received our "catch" filets in the mail!

Read 1187 Juneau Reviews

We booked with Island Wings (Michelle was our pilot) and took a one hour float plane through the fijords. It was breathtaking and definitely worth it. Shopping in town was fun afterwards in the quaint little shops close to the pier.

Read 1342 Ketchikan Reviews

Not much to do here, port is a little confusing and the actual Port building is a dated warehouse.

Read 132 Seward Reviews

We did the helicopter ride to the glacier and booked with Temsco. It was wonderful and the kids loved it. Very close to the ship and spent 40 minutes on the glacier. Really nice.

Read 878 Skagway Reviews

Beautiful place, it was the port that we ended in and I really wish we had planned a longer stay. We loved the city and there is so much to do. We recommend highly the Coastal Coal Resort hotel. Rates are reasonable and the rooms were lovely. Not a bad view in the place and centrally located near everything. Buy a pass to the "hop on hop off bus" and go to Stanley Park, Gastown, shopping on Robson street and various Olympics sights. Lots of fun.

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Member Since 2011
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