Nieuw Amsterdam Review

4.5 / 5.0
964 reviews

Disappointed

Review for the Eastern Mediterranean Cruise on Nieuw Amsterdam
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essence2010
10+ Cruises • Age 70s

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Sail Date: Jul 2011
Cabin: Deluxe Ocean-View Verandah Stateroom

My wife and I were on the July 15 sailing from Barcelona. The pick up from the airport was normal with no issues. After that it was up and down. As stated in other reviews the serving size in the buffet was small, however the staff freely added more when requested. In fact there was one young lady at breakfast that just put extra on after the first couple of days of seeing me.

I was extremely disappointed with table service in the buffet. I have never been on a cruise where the staff had to be told to pick up used plates. It appears that management was more concerned with selling bottled water than keeping tables clean and available.

Service in the main dining room was spotty as best. We had open seating and only had one waiter that performed as expected. We had to ask for refills on ice tea and water. I had a steak on surf & turf night that they got right, but they never got the steak right on the three nights my wife ordered. What they did to fish can't even be described.

Cabin Review

Deluxe Ocean-View Verandah Stateroom

Cabin VB

Cabin 4050 was in a good spot. Almost every port we were on the dock side.

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