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From the disorganized check-in process to disembarkation, the Diamond Princess is a mockery of the hospitality industry. When placed on a different deck than on our reservation, customer service simply said they were fully booked and would get back with us and that the option we received was much better and quieter than the original booking. All statements were false. We never heard from anyone while onboard the ship. The food was horrible. It was comparable to a high school cafeteria. I lost ten pounds while on the trip. Not even a decent cup of coffee was to found onboard the ship. The staff was not well train and not able to answer the simpliest question. For example, my husband was locked in the gym by the staff. He had to call security to unlock the door. We asked to change American dollars into Canadain Dollars and was told they did not handle currency onboard. Additionally, we received the same response when a washing machine ate our change and did not work. We were charged for making a reservation to eat in any of the "anytime" dining rooms. The list goes on-and- on. However, probably the most reflective of the Princess Cruise line incompetency is the post cruise online survey. Sent on June 11th, the ending day of the cruise, I was not able to respond to it until June 16th due to extension of our travel. When I attempted to participate in the post-cruise survey, I received the pop-up window that the survey had expired. I guess Princess really does not want to know. I filed this review with Princess via email and did receive an answering machine response but was not able to understand the customer service representative message due to his mumbled verbage. Please do not waste your money crusing with Princess Cruise Line.

Avoid Princess Cruise Line

Diamond Princess Cruise Review by FormerCruiser

Trip Details
  • Sail Date: June 2011
  • Destination: Alaska
  • Cabin Type: Balcony
From the disorganized check-in process to disembarkation, the Diamond Princess is a mockery of the hospitality industry. When placed on a different deck than on our reservation, customer service simply said they were fully booked and would get back with us and that the option we received was much better and quieter than the original booking. All statements were false. We never heard from anyone while onboard the ship. The food was horrible. It was comparable to a high school cafeteria. I lost ten pounds while on the trip. Not even a decent cup of coffee was to found onboard the ship. The staff was not well train and not able to answer the simpliest question. For example, my husband was locked in the gym by the staff. He had to call security to unlock the door. We asked to change American dollars into Canadain Dollars and was told they did not handle currency onboard. Additionally, we received the same response when a washing machine ate our change and did not work. We were charged for making a reservation to eat in any of the "anytime" dining rooms. The list goes on-and- on. However, probably the most reflective of the Princess Cruise line incompetency is the post cruise online survey. Sent on June 11th, the ending day of the cruise, I was not able to respond to it until June 16th due to extension of our travel. When I attempted to participate in the post-cruise survey, I received the pop-up window that the survey had expired. I guess Princess really does not want to know. I filed this review with Princess via email and did receive an answering machine response but was not able to understand the customer service representative message due to his mumbled verbage. Please do not waste your money crusing with Princess Cruise Line.
FormerCruiser’s Full Rating Summary
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Cabin Review

Balcony
Cabin BA
Noisy-across from elevator and main walkway. Bathroom shower curtain was dirty. Toilet smell was disturbing.
Baja Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews