Noordam Review
Service Issues Continue to be a Problem on HAL
Review for the Western Mediterranean Cruise on Noordam
philc128
10+ Cruises • Age 70s
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Sail Date: Jul 2011
Cabin: Deluxe Verandah Suite
This was my 4th cruise on HAL. The issues that I noted in past HAL cruise surveys, plague the Noordam as well. Overall, poorly trained service personnel.
I found this to be especially true, surprisingly, in the Pinnacle Grill. If I can just some it all up in a few words, the left hand does not know what the right hand is doing. There just doesn't seem to be any communication going on between the dining room manager and servers.
In addition, on two occasions, steaks were served cold and overdone. Salads overdressed. Tomatoes served that were not ripe despite being told they were ripe.
Cabin Review
Deluxe Verandah Suite
Cabin SB
Great cabin however bathroom needs updating. Plenty of storage and comfortable bed.
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