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[I read a disgruntled cruiser's review of this same trip and I feel like we were on 2 separate planets. Don't know how it could be, but our experience was So different!] We were expecting a good experience on HAL's Zuiderdam to the Inside Passage, but our cruise exceeded expectations in every way: PEOPLE: I've never seen such a group of smiling, helpful and friendly people anywhere. Cabin stewards were exceptional as were waiters, tour guides, front desk people -- and the great, informative tour guide (Shane) and Captain Timmers. I hope for equally helpful staff members on future cruises. CABIN: Gorgeous, beautifully kept and immaculate at all times. Couldn't have been better (we had a large balcony and spent a lot of time on it.) LIDO BUFFETS: We had excellent food and great service here. Would gladly return -- I'm diabetic and I very much appreciated the low carb foods and no-sugar-added desserts -- delicious and guilt-free! VISTA DINING ROOM: Had great food and nice service. Only exception was the last night when the staff was distracted by doing a "show" while serving -- this delayed service noticeably. Nice thought, tho. CANALETTO: This was the only place we had mediocre food -- 2 entres were tasteless. I'd focus some attention here, Zuiderdam. PINNACLE GRILL: Fantastic. My husband's salmon was "the best piece of fish I've ever eaten" (and he eats LOTS of fish) and my beef was fork-tender. Super. ROOM SERVICE: Just great. We ordered our breakfast ("eggbeater" omelettes, oatmeal, muffins, etc.) and everything was hot and delicious. FOOD Altogether: I wish I could have brought them home! PUBLIC AREAS: very nice. A previous reviewer complained of these facilities but I can't agree. The ship was beautiful and impressive. We went on a "behind the scenes" tour of the whole facility and were impressed at the scrupulous cleanliness of galleys, storage rooms, etc. They recycle everything they can. DIDN'T USE: casino, bars (much) or spa. NATURE GUIDES AND EXPERIENCES: Top notch and greatly exceeded expectations! WOULD DO AGAIN IN AN INSTANT!

GREAT people, GREAT experience, all-around GREAT cruise

Zuiderdam Cruise Review by labsal

Trip Details
  • Sail Date: July 2011
  • Destination: Alaska
  • Cabin Type: Neptune Deluxe Verandah Suite
[I read a disgruntled cruiser's review of this same trip and I feel like we were on 2 separate planets. Don't know how it could be, but our experience was So different!]

We were expecting a good experience on HAL's Zuiderdam to the Inside Passage, but our cruise exceeded expectations in every way:

PEOPLE: I've never seen such a group of smiling, helpful and friendly people anywhere. Cabin stewards were exceptional as were waiters, tour guides, front desk people -- and the great, informative tour guide (Shane) and Captain Timmers. I hope for equally helpful staff members on future cruises.

CABIN: Gorgeous, beautifully kept and immaculate at all times. Couldn't have been better (we had a large balcony and spent a lot of time on it.)

LIDO BUFFETS: We had excellent food and great service here. Would gladly return -- I'm diabetic and I very much appreciated the low carb foods and no-sugar-added desserts -- delicious and guilt-free!

VISTA DINING ROOM: Had great food and nice service. Only exception was the last night when the staff was distracted by doing a "show" while serving -- this delayed service noticeably. Nice thought, tho.

CANALETTO: This was the only place we had mediocre food -- 2 entres were tasteless. I'd focus some attention here, Zuiderdam.

PINNACLE GRILL: Fantastic. My husband's salmon was "the best piece of fish I've ever eaten" (and he eats LOTS of fish) and my beef was fork-tender. Super.

ROOM SERVICE: Just great. We ordered our breakfast ("eggbeater" omelettes, oatmeal, muffins, etc.) and everything was hot and delicious.

FOOD Altogether: I wish I could have brought them home!

PUBLIC AREAS: very nice. A previous reviewer complained of these facilities but I can't agree. The ship was beautiful and impressive. We went on a "behind the scenes" tour of the whole facility and were impressed at the scrupulous cleanliness of galleys, storage rooms, etc. They recycle everything they can.

DIDN'T USE: casino, bars (much) or spa.

NATURE GUIDES AND EXPERIENCES: Top notch and greatly exceeded expectations!

WOULD DO AGAIN IN AN INSTANT!
labsal’s Full Rating Summary
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Cabin Review

Neptune Deluxe Verandah Suite
Cabin SB 8147
We would gladly reserve this cabin again. The wrap-around deck and large room made it a delight!
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews