Snoozing on the Eurodam...: Eurodam Cruise Review by casualcruiser1

Eurodam 3
Member Since 2011

Overall Member Rating

Snoozing on the Eurodam...

Sail Date: June 2011
Destination: Baltic Sea
Embarkation: Dover
Our first two cruises were with Royal Caribbean, the first on a smaller ship and the second on the larger Mariner of the Seas. They were great experiences packed with activities, great food, and superior customer service. It was evident on both cruises that the ship crew genuinely enjoyed their jobs and wanted to provide a great experience for guests. Now, to the Eurodam...

Here are the details of our experience broken down into major categories:

Cleanliness: top-notch; the only disappointment was that the glass on the verandas was never cleaned during the 12-night journey

Food: Mostly, the quality was very good. Exceptions were the Lido deck scrambled eggs that looked more like jello every morning, and the worm I found in my lunch salad in the buffet area (after I had eaten most of the salad, sadly). We showed the worm to a worker and nothing was done about it as far as we knew.

Stateroom: Spacious, good quality furniture

Entertainment: More Severely lacking - this was very disappointing. Of the 12 nights, two nights did not have any shows, and all but 3 of the remaining nights were mediocre singing/dancing shows performed by the same Eurodam troupe. In fact, all of the headline shows were singing/dancing expect one. If you aren't in to mediocre show tunes, you will be very disappointed.

Daily activities: compared to Royal Caribbean, there were very few activities available each day. Of the 10 or 15 listed for the day, most were several installments of yoga, tai chi, and technical classes (how to take photos/edit, etc.). They had a culinary stage but rarely used it, which was disappointing as we were looking forward to this unique aspect of the ship. On our previous cruises, we practically ran from activity to activity all day, each day (dancing classes, trivia, games) - on this ship, we were lucky to do one activity per day.

Excursions: We took one excursion and explored on our own at the remaining ports. The excursion we took was a good experience and seemed to be on par with our previous experiences.

Embarkation/Debarkation: Better organized than Royal Caribbean - very smooth on both ends.

Customer Service: Booking/reservation service was excellent. On the ship, the customer service agents at the main desk were always friendly and professional, although they could have explained the details of currency exchange fee policies a bit better. Just about every other crew member we encountered seemed over-worked, unhappy, and annoyed with passengers in general.

We will not be cruising with Holland America again. Less

Published 07/18/11

Cabin review: SA Neptune Suite with Verandah

Full tub in bathroom, good space, nice veranda but never cleaned and would have been better with lounge chairs vs regular chairs

Read All Neptune Suite with Verandah (SA) Reviews >>
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