Unfortunately not a real Jewel but fake: Norwegian Jewel Cruise Review by JohnZ12
Overall Member Rating
Unfortunately not a real Jewel but fake
Destination: Western Caribbean
Embarkation: New York (Manhattan)
Entertainment again was mostly unsatisfactory on 5 nights; the only 2 entertaining shows included Brenda the hypnotist & 2nd to last day providing a variety show.
Our cabin in comparison to other ships was small and could use refurbishing. We had a sewer smell for 2 days. Our complaint yielded the comment that it is normal when the sea is rough, causing swaying of the hull (1st time I heard this story)
Most people on our cruise More including 1st time cruisers were underwhelmed by the unpleasant experience. We were told that the Jewel was under new management due to various passenger complaints. Regrettably our experience showed no improvement.
Attitude of Hugo, the hotel director was poor and not passenger oriented. His comment was that he was aware of negative Cruise Critic reviews but he was not about to change anything and he's following corporate instructions. Less