Good service and great food but lousy itinerary: Emerald Princess Cruise Review by Ken&Vivian

Emerald Princess 4

Overall Member Rating

Good service and great food but lousy itinerary

Sail Date: June 2011
Destination: Baltic Sea
Embarkation: Copenhagen
Copenhagen was the worst city I ever visited in Europe. It was dirty, hard to find a garbage bin, even you found one, they were all full to the top with a lot of garbage around it on the floor. We arrived 4 days earlier which was a big mistake. We booked a junior suite at the Radisson Royal Blue hotel which is in a good location. But for a five star hotel, there was no turn down service, no bottle water, nothing special for US400 a night...Room rate including breakfast, but no one told us we could have breakfast on the top floor, until 3rd day. Breakfast on the ground floor was chaotic, lots of empty tables and long line up, but no one clear the tables... Just don't expect any service... Same thing for other restaurants... Lousy service all around town...Including expensive restaurants...

Staying in Oslo will be a better choice than Copenhagen which is not a tourists friendly city... Near the little Mermaid, there was no sign whatsoever, and we made a wrong turn, ended up in More a park full of dog waste, you can't avoid stepping on the dog waste as it was just full of it, the whole path... I have never seen anything like this...

Weather was lousy and rained a lot during the cruise. Embarkation was nice, the service and the food was the best princess cruise I have ever taken. This was our fourth princess cruise, but the food and service was almost as good as the celebrity cruise we took last year, which really surprised us as I did not expect much from Princess.

The best port is St Petersburg. Tallinn was the second best port. The rest ports are just waste of time. I would advise people not to take a cruise to Northern Europe, just join a land tour for a week in St Petersburg. Most of the ports are not worth to visit, either too short, such as Oslo which is much nicer than Copenhagen, only three hours ferry ride, we stayed there from 8-2, but the museum and art gallery don't open until 10 or 11. Whoever designed this itinerary should be fired.

If you are retired and has nothing to do and don't mind to waste your time, this is a good cruise as the food and service are both 5 star. By the way, we had 4 dinners at Sabatini, and we loved the food and wine selection. However. being our annual vacation, and it took me more than 6 months to plan this trip, it's a big disappointment because of the lousy weather and itinerary. By they way, it's too cold to go to Northern Europe in June, I think July and August will be better. Less

Published 07/12/11

Cabin review: AC

Port and Shore Excursions

We took the hop on and hop off bus, but it was not user friendly... The bus dropped us off in the morning at a different location due to traffic jam, and the driver did not tell us it was not a regular stop... Most of the stops are not clearly marked...As a result, we had to walk all the way back to the town square near the ship, wasted another 45 minutes on the bus to get back to the ship... Won't do it again...
Read 73 Aarhus Reviews

We joined the ship excursion to see the city and Provo, a medival town. Total waste of time... We decided to cancel the Berlin trip with the cruiseship after this tour

Read 616 Helsinki Reviews

Very nice city, much cleaner and vibrant than Copenhagen...We liked it, but the ship arrive on Saturday and the Art Gallery does not open until 11, and the Museum does not open until 10. You should see the castle near the port first as it opened early. We went there at 1, but the time we found the entrance, it was too late as we needed to board the ship at 1:30... We also found out some smart people disembarked at Oslo, I wished we had done that...And did not have to return to the miserable Copenhagen...
Read 274 Oslo Reviews

Since we cancel the tour to Berlin, 3 hours each way by bus or 2.5 hour by train... We went to Roslik, and it was OK...

We joined SPB and thought we got a good deal for US325 for 14 people. Then I found out that other people who paid for the same price but with a private car for 4 including driver and a guide, and they got to see Catherine's place on the first day and we did not due to too many people. SPB refunded US15 pp. But we lined up for almost an hour and still did not make it to the palace and both Princess and other private tours all went in...

Most poople who joint other private tour saw more but most of them had lunch in the car and we had OK meals in Russian restaurants...

You can't do St Petersburg on your own, you have to join local tour in order to avoid the miles long line up...

It was pouring rain, so we stayed at the ship.

This is second best port in this cruise. You can do it on your own. We had a great time...People are really friendly... Good food if you are lucky enough to find a local restaurant... We found one by avoiding the pouring rain... It was in the basement, and the food was superb...

Read 700 Tallinn Reviews

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