We enjoy all our cruises and have travelled on all class of ships. Booking with Cunard we were hoping for the best, but were disappointed overall. As a first time cruiser we did not get to meet the captain, in fact did not see her or any of the officers during the two weeks, unless you include their visit to the Pub in the evening. Every time I visted the Lido I had to ask for items missing, such as plates, cutlery, juices, napkins etc. Certainly they were obtained, but I should not have to keep asking! Supervision overall was very poor. Brittania & Lido Restaurant Management appeared to like standing around and looking smart, yes they looked very smart. Did they circulate? No. Did they enquire if diners left their foof on the plate? No. Did they chase up tables where delays were being experienced? No. Just overall very shabby. The food was acceptable but boring compared with other ships we have sailed with. The cabin was small and the fitting looked cheap. Drawers were in short supply. Overall the Queen Victoria lacked mangement and supervsion in key areas. The cabins were well attended too, the medical was professional and the Library was to die for. Embarcation etc was well controlled.

It did appear as if the staff lacked motivation. On the Holland America, Princess ships etc, Officers can be seen circulating, smiling and motivating their staff. On Victoria we often sat at a table on the Lido with dirty crockery left by the previous occupants. In most ships a Supervisor would see this was promptly cleared or even clear it himself, not on Victoria, not a supervisors responsibility! On only two occasions did anyone approach us to enquire if we wanted a drink! I enjoyed the cruise but was embarrassed for Britain.