Not up to the mark!: Queen Victoria Cruise Review by Fritz

Queen Victoria 4
Member Since 2005
222 Forum Posts

Overall Member Rating

Not up to the mark!

Sail Date: June 2011
Destination: Europe - Western Mediterranean
Embarkation: Southampton
We enjoy all our cruises and have travelled on all class of ships. Booking with Cunard we were hoping for the best, but were disappointed overall. As a first time cruiser we did not get to meet the captain, in fact did not see her or any of the officers during the two weeks, unless you include their visit to the Pub in the evening. Every time I visted the Lido I had to ask for items missing, such as plates, cutlery, juices, napkins etc. Certainly they were obtained, but I should not have to keep asking! Supervision overall was very poor. Brittania & Lido Restaurant Management appeared to like standing around and looking smart, yes they looked very smart. Did they circulate? No. Did they enquire if diners left their foof on the plate? No. Did they chase up tables where delays were being experienced? No. Just overall very shabby. The food was acceptable but boring compared with other ships we have sailed with. The cabin was small and the fitting looked cheap. Drawers were in short More supply. Overall the Queen Victoria lacked mangement and supervsion in key areas. The cabins were well attended too, the medical was professional and the Library was to die for. Embarcation etc was well controlled.

It did appear as if the staff lacked motivation. On the Holland America, Princess ships etc, Officers can be seen circulating, smiling and motivating their staff. On Victoria we often sat at a table on the Lido with dirty crockery left by the previous occupants. In most ships a Supervisor would see this was promptly cleared or even clear it himself, not on Victoria, not a supervisors responsibility! On only two occasions did anyone approach us to enquire if we wanted a drink! I enjoyed the cruise but was embarrassed for Britain. Less

Published 07/09/11
Helpful? Thank Fritz

Cabin review: BA8039 Balcony

Read All Balcony (BA) Reviews >>

Port and Shore Excursions

Very well managed overall.

Compare Prices on Queen Victoria Europe - Western Mediterranean Cruises

Read more Queen Victoria cruise reviews >>
Read Cruise Critic’s Queen Victoria Review >>

Compare Prices on Queen Victoria Europe - Western Mediterranean Cruises

Member Since 2005
222 Forum Posts
Enrichment Activities
Family & Children
Fitness & Recreation
Onboard Experience
Public Rooms
Shore Excursions
Value for Money
Share feedback
Thank you!  Cruise Critic values your feedback.
How can we improve this page?
Skip X

See Queen Victoria deals up to 82% off:

September Deals
Queen Victoria 69% Loved It

21 Night Europe - Western Cruise
See all Queen Victoria Deals >>