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Ventura Review

4.0 / 5.0
817 reviews

P and O wake up shake up and Improve

Review for the USA Cruise on Ventura

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Dec 2010

On arrival aboard the ventura we we greeted with a cabin that was not properly cleaned and to a standard which i would not expect from a second rate youth hostel.Issues of cleanliness included:Dirty stained tea cupsCoffee stains all down a wall on cupboard topsA dirty binDirty ashtray on balconyCarpet not well hooveredFinger marks on mirrorBathroom smellingBathroom not well cleanedBathrobe missingI contacted reception and asked for the house keeper to visit the cabin as the hygene and cleanliness was totally unacceptable,on his arrival we were requested to leave the cabin whilst these issues were attended to.not ideal after an 8 hour flight a 1 hour drive and 3 hours at manchester airport. P and O wake up and smell the roses or in this case the toilet! An offer of a complimentary drink or some form of token gesture would have been of some consolation,but not forth coming.All the above issues were dealt with to some degree and i eventually recieved asome what shabby bathrobe which I personally would have been embarresd to donate to a charity shop.Our smelling bathroom saga continued through-out the holiday dispite several matainance men attending to the issue on numerous occassions,I dont believe the issue was ever really solved we became amune to most odours due to the amount of air freshners we had crammed in the room.we found the rest of the ship to be very clean and had no other hygene issues other than with the poor cleaning standard of our cabin,dispite being a suite where we spent a lot of time especially during sea days and sharing with 3 adults ,the cabin was only hoovered at best every other day and minimal house work was done to our cabin at a very poor standard.In the main restaraunts ,primarily evening meals were of a very poor standard to a degree that if i were a paying customer onshore not only would i never return to such a restaraunt i would expect the head chef to apologise for his mismanagement of creating such poorly cooked and presented food.Often badly presented ,very rarley correctly seasoned,very small portions,A pathetic cheese board and very so so menus that would not attract a paying clientel.I found the waiters and most of the dining staff very professional,courteous and polite although reading between the lines after several weeks,i was lead to believe many staff were unhappy on the ship.The best meals in my opinion were breakfast and best be had in the restaraunt as the self service system was generally a mish mash of problems espescially at peak times (9am onwards)day after day the same issues.No cups ,tea spoons or glasses by the drink machinesDirty cups continually being put out by drink machinesLarge waiting times for speacial orders such as a boiled egg, often stood waiting for 5 mins or moreBacon very undercooked and not of a quality one would expect from any restaraunt. I could waffle on about issues with entertainment ect however appreciate that every ones taste are different and trying to appeal to all ages I am sure no one would be pleased all of the time,In fairness i personally thought the evening shows and artist were of a reasonable standard and catered a bit of everything during our 29 days.Conclusion.P and O are certainly allowing standards in all quarters to drop ,in my opinion more of a bargain bucket than an oppulent experience.I appreciate the price of cruising in real terms has probably never been so affordable however ,why do people especially P n O clentele wish to cruise?I would consider P and O to be offering a butlin on the sea experience rather than an opulent ,quality ,fine holiday experience.I have dispite my latest experience with P and O,booked again on the ventura for a simular christmas cruise,for no other reason than this ship is in the right plaice at the right time at an affordable rate to myself.however should the cabin service be of as poor quality let it be known that the captain may be a crew member missing,as for the food i will aim to live off breakfasts and hope the head chef has found his rightful position in life preferably out of a kitchen.

Cabin Review

Poorly cleaned,and managed table always in way when sofa bed made

1 Helpful Vote
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