Emerald Princess Review

4.5 / 5.0
1,873 reviews

Fine Cruise; Awful Princess Air

Review for the Baltic Sea Cruise on Emerald Princess
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Welmet
First Time Cruiser • Age 70s

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Sail Date: May 2011

Perhaps I should get this over with first. Princess Air total botched our airline reservations. Despite being advised by me that Delta insisted our names on the reservation be spelled correctly, Princess of several occasions insisted otherwise. I had to begin straightening things out at our local airport and then then, when we arrived in Amsterdam, we had double reservations. I had to run, not walk, run, two concourses to straighten things out and reach Copenhagen. On the return trip we spent a half hour at the ticket counter while KLM sorted out the mess. This could have been entirely avoided if Princess Air had been willing to correct the names on our tickets. I do not recommend anyone use Princess Air.

Our cabin steward was unobtrusive and most competent. We never returned to our cabin without finding that everything had been cleaned and he ensured we were aware of any matters that required our attention. Our servers at the 8:20PM dining were outstanding in every way.

I found the tone of Princess' lectures distinctly low brow, not to enriching and imagine that they match the interests of the majority of Princess passengers. It would be pleasant if a corporate entity, even a cruise line, actually attempted to provide lectures that truly uplift and teach. That said, their Baltic expert's lectures, repeated on the television, were first rate.

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