Crown Princess Review

Decline in Service & Substance aboard Princess Cruise Lines

Review for the British Isles & Western Europe Cruise on Crown Princess
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SunshineGram
10+ Cruises • Age 80s

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Sail Date: May 2011
Cabin: Mini-Suite with Balcony

My best friend and I just returned on June 10, 2011 from a 15 day Transatlantic cruise from Ft. Lauderdale to Southampton; continuing for another 12 days around the British Isles. Upon returning to Southampton, we boarded the Queen Mary II for the return trip to the U.S.

With few exceptions, the trip was a complete disappointment. From the over all service in every department, to the TSA tactics of the ships security detail when dealing with returning guest passengers; the majority of them affluent, seasoned travelers and over 55 years old. Each time we were made to feel like criminals smuggling drugs. Absurd! No one every greeted us upon our return from shore.

The shows were boring and lackluster, not to mention repeat performances from past cruises. Activities from Bingo to Trivia were disorganized; we moved rooms on 3 separate occasions because the venue was too small. "Games" typical of Carnival Caribbean cruises geared for the under 30 crowds were an embarrassing part of the very public Piazza programs. Watching 60 year old couples "bouncing" on balloons positioned on their partners lap, was disgusting!

Cabin Review

Mini-Suite with Balcony

Cabin MA
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