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Grand Princess Review

3.5 / 5.0
Editor Rating
1,572 reviews
8 Awards

Not a grander Grand Princess -- yet

Review for Grand Princess to Transatlantic
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10+ Cruises • Age 70s

Rating by category

Value for Money
Public Rooms

Additional details

Sail Date: May 2011

In reality the problems began before we reached Ft. Lauderdale when the Cruise Critic board had info our travel agent didn't concerning the delayed boarding. Princess denied the delay to our TA on the phone, then sent out an e-mail the next day! The advisory, which threatened to turn away cars which arrived in port before 2pm, should have told us that things were a bit awry at the self-styled "Consummate Host". There was no one available at embarcation to direct us to the proper line. We were fortunate to be undercover but still outside when the torrential rain came down all over the stacked up baggage.

There was no Welcome Aboard Princess Patter in our cabin, so we had no idea of optional/mandatory activities. Rumors circulated about postponed sailing, so having to return to the cabin for the lifejacket to attend the safety drill was a surprise. The Patter finally came after dinner. The pattern of wrong information and lack of information continued throughout the cruise.

In general the crew tended to ignore problems and hope they would go away. If you asked a question and received an answer, it would later turn out to be the wrong answer! I think if the Captain had frankly addressed the passengers and said, "we did this badly, and we apologize" it would have gone a long way towards making passengers feel that they weren't being ignored.

Cabin Review

Lots of vibration in the aft section when the ship is using the side thrusters. Really noisy! Sometimes lasts, and lasts, and lasts.

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