We are a retired hotel-business couple (my husband is in a wheelchair) and like to take cruises of 4 weeks or longer. This time we choose the Veendam because of the destination. S.America and Amazonas region. Our experience on this trip was mildly put extremely disappointing. Upon arrival to board there was nobody to help with the luggage - I waited for 30 min. until finally our luggage was picked up by our Taxi. After checking in we were left alone to find our cabin, with me pushing the wheelchair and carrying hand luggage!

From our 4 Elevators only two worked for the whole duration - and for about 1/2 day all of them were out of order! Super for wheelchair passengers! At peak elevator times we sometimes had to wait for 15 minutes to get on one of the working elevators.

A/C was not working properly - either too warm or too cold, it took some days until it halfway worked. Read more