By NCL cutting costs, they are cutting quality: Norwegian Sun Cruise Review by Paulirma

Norwegian Sun 4
Member Since 2011
11 Forum Posts

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By NCL cutting costs, they are cutting quality

Sail Date: April 2011
Destination: Baltic Sea
Embarkation: Port Canaveral (Orlando)
This was a 24 night cruise (15 night repositioning and 9 nights in the Baltics).

Embarkation was very quick and easy.

We had an oceanview cabin that was so small, that the bed was positioned in front of our window. Unless we wanted to climb on the bed, we had no view. We had about 6 inches of space between the bed and the walls, so getting we had to walk sideways to get into and out of bed. The room was clean and there was adequate space for our clothing. The windows were filthy and were never washed throughout our 24 night voyage.

The Garden Cafe, (buffet) was ordinary and the food was tasteless.

We decided to eat all of our meals in the dining room. The variety of the breakfast menu was adequate. We were shocked to see that the lunch menu was the same every day. There was very little to choose from. This is the only cruise that I have been on that did not vary their lunch menu. The dinner menu was adequate at best. It offered five entrees More options each night. Some of them appeared to be the same food that was offered the night before with a different sauce and a different name. Overall, the food was good. The desserts were limited. I pretty much stuck to ice cream each night. The biggest joke on the ship was the cheesecake. Someone should inform the chef that cheesecake is not a pudding. The waiters were courteous but incompetent. They really need more training. We finally found an experienced waiter and stuck with him throughout the cruise.

Room service was an adventure. I ordered coffee that was sent up quickly and efficiently. However, they sent a coffee pot but never sent a cup. I ordered yogurt and they sent it with a fork instead of a spoon. I ordered Raisin Bran cereal and they sent it up without a bowl.

This is still a pretty ship. I love the fact that it is medium size. It is well maintained. However, the public rest rooms were not well kept.

The entertainment was wonderful. The production shows were very entertaining. The only problem was that all the entertainment and entertainers repeated their acts during the last nine days of the cruise. This was inexcusable. The theater was mostly empty during these last nine days. When the passengers complained, we were told that the entertainment was booked by the NCL office.

Our cruise director Pedro was the best we have ever had.

This was a repositioning cruise and at one point we had six straight days at sea. To save money, NCL had no lecturers, Bridge instructors and no other forms of entertainment. They did have a trivia quiz and Name That Tune each day which of course did not cost NCL any money.

All in all, we had a good time. However, all this cost cutting by NCL has convinced me to look elsewhere for my next cruise. Less

Published 05/22/11

Cabin review: OC7009 Oceanview Picture Window

Cabin 7009 Oceanview. deck 7 toward the front of the ship. Very very small cabin. Adequate storage space. Very convenient location. No noise problems.

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Port and Shore Excursions

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Member Since 2011
11 Forum Posts
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