Not our best cruise.: Celebrity Summit Cruise Review by ButterflyMom

Celebrity Summit 4
Member Since 2009
103 Forum Posts

Overall Member Rating

Not our best cruise.

Sail Date: April 2011
Destination: Bermuda
Embarkation: San Juan
I had high expectations for this cruise because I had never booked a Concierge Class cabin before. When I booked this cruise Celebrity was running a $150 OBC for ocean view. When we arrived and got into our room I checked the front desk to make sure the credit was applied, it was not. I spent the whole cruise with my TA who was trying to square things away with Celebrity. The OBC was never applied to my account. Celebrity told my TA that the OBC did not cover this particular cruise. I saved the email so I know that is not true.

Our cabin Stuart serviced us like he had just started his job that day. He never unlocked the mini-bar and he put rotten bananas in the room every day. I had to ask him daily for an extra towel and the room wasn't vacuumed daily. He didn't vacuum the balcony rug the whole time we were there.

Room Service: The first couple of days that we ordered room service for breakfast it was nice. The last three times the food was cold and looked like it had More been sitting under a warmer for hours. Everything was overcooked and dried out. After that we started having breakfast upstairs.

The mattress in our cabin was awful, it was like sleeping on plywood. When I called the front desk to see if they could replace it they said they had no replacement mattresses. The hairdryer in the room was a hazard, it's about 20 years old and kept sucking my hair into the motor.

Dining Room: We had wonderful Waite staff. Every night they went above and beyond to accommodate. I ordered the sirloin steaks the last three nights and it was overcooked. Everyone at the table said the same thing. We couldn't even cut it with the knife they gave us.

My husband and I both really liked the Itinerary on this cruise. We met a lot of wonderful people. We got a bridge tour that interested my husband, he has been wanting to go on one for a long time.

Docking in Bayonne, NJ was wonderful. I wouldn't hesitate to cruise out of that port in the future. Less

Published 05/14/11

Cabin review: C37200 Concierge Class 3

We booked cabin 7200. Great location, not much traffic it was at the end of the hall. Balcony had a table and two chairs, no loungers. Mattress was the worst I ever slept on. Cabin Stuart always left rotten fruit in the room. He never even cleaned the balcony while we were there. Cabin always had morning sun so it was a good place to eat room service breakfast. Hairdryer is hazardous, it's about 20 years old and kept sucking my hair into the motor.

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Port and Shore Excursions

First time in Bermuda, can't wait to go back.

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Member Since 2009
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