Fun is what you make of it... but service is not optional!: Carnival Liberty Cruise Review by his_xlnc

Carnival Liberty 2
Member Since 2011

Overall Member Rating

Fun is what you make of it... but service is not optional!

Sail Date: April 2011
Destination: Western Caribbean
Embarkation: Miami
We read all the reviews of Carnival and still decided to sail on the Liberty because it was the only affordable option for the dates we wanted to sail (April 23 - 30, 2011). We had 6 people (2 cabins) and were determined to have a great time.

Overall, we succeeded in our endeavor; however, there were factors that tried to spoil the fun. The biggest issue with the Carnival Liberty was the lack of accountability and willingness to help once mistakes had been made. It was obvious that the culture was to avoid blame and pass the buck whenever possible. An example of this was when our custom ordered dinner didn't get prepared and both the dining room and guest services simply kept pointing fingers at each other. We are vegetarians and the food selection was dismal until we found out we could custom order dinners. This made us happy until we ordered and it didn't happen. Instead of just apologizing and offering solutions, the staff began the blame game. One person even tried to blame More us saying we didn't talk to the right person!

Another example of poor service was the lack of service if you weren't swiping your Sail and Sign card. The staff to passenger ratios are already low on the ship, and instead of having all staff focused on the customer experience, they are only focused on their function. This was vastly different from our previous cruises on Norwegian where everyone bent over backwards to serve.

Despite our limited service, we managed to have fun. The kids enjoyed Camp Carnival (day care) and we enjoyed the comedians. The first few nights, the Mambo Kings performed in an open space and we loved to dance; however, they were moved to a lounge where it was just to smokey to go see them.

I would recommend Carnival only to the right crowd - carefree party people who don't care about service as long as the alcohol is flowing. If you expect anything else for the money you pay (service, activities, positive attitudes, etc), Carnival is not the cruiseline for you. Less

Published 05/11/11

Cabin review: 4H Interior

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Port and Shore Excursions

Take the taxi service on your own. The prices are reasonable and there is no dishonesty in Cozumel. We took a taxi to Ocean Club, a new beach side resort, and it was fantastic! The fresh water pool was the most refreshing since all the pools on the ship were salt water. The food / beer was cheap and good!

Then we took another taxi to downtown for shopping and this was great too. Just be prepared for a lot of walking. All prices are negotiable so don't be scared off by sticker shock.

Read 5471 Cozumel Reviews

Go to shore and charter an island sightseeing tour for $15 per person (again, all prices negotiable). Enjoy the Tortuga Rum Cake Factory with unlimited free samples. Shopping is not great because the CI dollar is more expensive than the US dollar.

If you love nature, Ocho Rios is a paradise. The main attraction is the Dunn's River Falls park. Bring bathing suit and water shoes or you can just rent them there. Climbing the falls was the most refreshing thing on the whole cruise.

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Member Since 2011
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